WI3652022

1

High School Diploma/GED

High School Diploma/GED Equivalent

Unspecified

40

JOB REQUIREMENTS: At Landmark Credit Union, we succeed by putting people
first - and that starts with you. Our culture of inclusion and
collaboration enables us to support our members\' financial wellbeing,
positively impact the communities we serve, and help our associates grow
their careers. Bring your authentic self to work as part of an
organization where you\'ll feel valued for your unique qualities, are
enabled to reach your full potential, and are recognized for your
contributions to our success. We strive to ensure you feel empowered to
grow and succeed, while also feeling valued and taken care of, as we all
do our part to put people first. We invite you to learn more about this
and other opportunities at Landmark Credit Union. NATURE AND SCOPE This
position reports to the Manager, Member Solutions. This role will
primarily work delinquent loans that are less than sixty days past via
the auto dialer. They will be responsible to discuss payment and loss
mitigation options with members. They will answer inbound calls and need
to be able to assist members or get them to the correct person who can.
REQUIREMENTS 1. High school diploma or equivalent. 2. Possess good
member service skills. 3. Must be able to learn all account types, loss
mitigation tools, and department specialty areas. 4. Excellent verbal
and written communication skills, problem solving skills, organizational
skills, and the ability to work independently. 5. Must have experience
or ability to gain proficiency in all programs and systems used for this
job. 6. Must develop a thorough understanding of company policies and
procedures as they relate to this position. Must comply with all company
policies and procedures and all job-related state and federal laws and
regulations. PRINCIPAL ACCOUNTABILITIES 1. Work accounts primarily less
than sixty days past via the auto dialer or through inbound calls
received. 2. Negotiate arrangements with members via multiple channels.
Phone, text, chat, and/or email. 3. Properly pend accounts out so we can
follow-up as needed. 4. Maintain a high standard of professionalism at
all times with members and co-workers. 5. Has the ability to assist in
multiple areas including late state and clerical, when applicable. 6.
Educates members as to any loss mitigation options available to them.
Can analyze information to recommend the best possible outcome for the
member and Credit Union. 7. Performs other duties as assigned. EO/AA
Employer; including veterans and individuals with disabilities
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/3297364387074DEE