Primary manager / coordinator and point of contact for all Sales, Production, Engineering and Quality issues pertaining to all assigned accounts shops.

Qualifications

EDUCATION: Minimum Associates Degree Business Administration or Technology

EEO/AA M/F/V/D

EXPERIENCE: Bachelor’s degree in Business Administration, Engineering or Technology; United States citizenship; 3-5 years of previous aerospace foundry experience or successfully complete 6 months of on-the-job training at Wellman; Good working knowledge of Microsoft Power Point, Excel and Word.

General Description

The Account Manager will be the primary point of contact for all sales, delivery, quality and engineering issues with assigned accounts. He/she will assist the Production Control Manager by establishing priorities and WIP for critical castings. Work closely with the Customer Service Departments and help manage and maintain web-based scheduling systems. He/she will be the team leader for cost reduction and quality improvement teams.

SPECIFIC DUTIES

• Act as Direct Sales/Service Engineer for all assigned customer accounts
  •  Follow-up on all open quotations
  • Assist with and coordinate on all engineering and/or quality issues
  • Make routine customer site visits as required
  • Maintain and distribute minutes from customer calls and internal visits
  • Conduct contract reviews with customers
  • Provide management with periodic short and long-term sales forecasts
  • Periodically assist with collection of past due invoices
• Manage Customer Accounts Internally
  •  Provide sales department with commitment dates on orders
  • Provide feedback on orders to Production Control Manager
  • Compile and distribute weekly customer service & delivery status reports
• Manage Processing & Shipment of Critical Castings to Customers
  •  Maintain and distribute WIP report for all critical castings
  • Assist manufacturing in the establishment of shipment/processing priorities and monitor to ensure priorities are followed
  • Work with customers' purchasing contracts related to WIP status and potential ship dates and quantites
• Provide leadership on Customer-Specific Improvement Initiatives
  •  Work to reduce costs and increase profits on customer programs
  • Recommend process improvements

Required Knowledge, Skills Aand Abilities

• Predisposition to having a strong presence managing and solving problems
• Ability to interface with, influence and gain credibility with stakeholders across all levels including customers’ purchasing managers and engineering staff, production supervisors and front-line employees
• Action-orientation with an ability to pro-actively drive results and manage progress
• Ability to resolve conflicts in a proficient and timely manner
• Strong presentation/communications skills

These job duties are not all inclusive. The company, from time to time, may require the incumbent to perform additional duties as assigned.

EEO IS THE LAW       EEO IS THE LAW - SPANISH         
EEO is the Law Supplement          EEO is the Law Supplement - Spanish

Our company is an equal opportunity employer. Employment here is based solely upon an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, sexual orientation, gender identity, or any other characteristics protected by law. We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws.