Quality Assurance Specialist (Day Program Services)

About this role

Are you ready to make an impact in your community? Our mission is to create a community where each individual with a developmental disability has the opportunity to live a healthy, productive, and inclusive life. NLACRC empowers people with developmental disabilities to have an opportunity to achieve their fullest potential in all aspects of life. 

 

Apply today to help make an impact tomorrow!

 The Position and Job Summary

 

• Supports service providers in continually improving service levels through consultation on best practices, program monitoring, problem identification and exploration, complaint investigation, and providing group and individual training. Collects service satisfaction information from consumers and families and agency staff.  Writes detailed reports of evaluation findings, advises service providers on implementing corrective actions, follows-up on implementation. 
• Conducts a minimum number of visits to all vendored adult day program and SLS providers to monitor compliance with program design, record keeping, health and safety, Medicaid waiver, personnel, and staffing ratio requirements.
• Solicit, receive, and review annual day program evaluations and provide technical assistance to those vendors needing improvement.
• Represents the agency in transactions with Community Care and Health Care licensing, State Developmental Centers (SDC), the Department of Developmental Services, community agencies, and regulatory agencies.
• Creates, maintains informational material for use by providers, regional center staff, consumers, and families. Consults with Consumer Services staff and assists in resolution of complex service planning issues.
• Collaborates with other Community Services Specialists (QA) as needed for monitoring and reporting.
• Investigates special incidents and complaints involving day program, SLS and work programs as necessary.
• Performs all other assigned duties as needed.

Compensation

This position is non-exempt. Regular Salary: $28.91 - $ 31.91 per hour. 

Education & Experience

• Bachelor's degree and four years of related experience.
• A Master's degree in a related subject may be substituted for two years of experience.
• Ability to understand and apply regulatory and statutory information during reviews or investigations.
• Familiarity with day programs, supported employment and SLS services.

Skills and Abilities

• Decision making, collaborative problem resolution, comprehending and communicating complex information,
• Excellent written and verbal communication
• Ability to work effectively with people from a variety of cultures. 
• Ability to develop and facilitate trainings.
• Ability to conduct professional presentations. 
• Ability to understand complex organizational systems and interdependencies with community resources. 
• Exceptional ability to create rapport and manage collaborative relationships with numerous project partners. 
• Proficiency in numerous standard Office Suite software program and ability to learn new software applications.

    

Essential Requirements

•  Valid California Driver's License and reliable transportation, or acceptable substitute, required.
• Upon job offer acceptance, candidates will be required to show proof of COVID-19 vaccination.

• • Accommodations may be requested for a religious or medical exemption from the COVID-19 vaccination requirement

 NLACRC Offers an Excellent Benefits Package

• Most positions are offered a hybrid – remote option
• Flex-schedule, including every other Friday off
• Robust Medical, Dental & Vision offerings
  • No cost for employee only plans
• Various Insurance and Retirement plans
• Eligibility for:
  • Service Loan Forgiveness program
  • Tuition Reimbursement Program
• PTO – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
• Holidays – NLACRC offers 12 paid holidays throughout the year

Professional Development Opportunities & Growth

NLACRC values the professional development of staff! Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field.

Diversity, Equity, and Inclusion

At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.

The Organization

North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.

 NLACRC is an equal opportunity employer. Further, NLARC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.