Performs receptionist, registration, and clerical duties associated with direct and scheduled patient admissions to Radiation Oncology.
Reports to: Office Manager
Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
Distributes and explains forms, documents, and educational handouts to patients or family members.
Meets with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.
Communicates with admitting physician's office, nursing unit staff, and/or other appropriate personnel regarding admission to exchange necessary information and determine placement.
Maintains an acceptable registration error rate & collections goal.
Schedules patients for follow-up appointments after completion of radiation treatments
Receives, screens, and routes visitors and telephone calls. Responds to, escalates, and follows up on inquiries and problems as appropriate
Generates monthly quality assurance reports for cancelled or no-show patient appointments and documents information appropriately in the medical record.
Trained to serve as back up to the Operations Facilitator.