Job Listing
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| Job ID: 14059644 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Customer Support Manager |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | Unspecified. |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | High School Diploma/GED |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
Customer Support Manager
Monticello, MN, USA
Req #505
Wednesday, May 1, 2024
The Customer Support Manager (CSM) represents the dealership to existing and potential customers by matching our products and services to the customer needs.
Responsibilities include:
Promotes and sells heavy-duty truck and equipment parts and services
Responds to technical needs, and provides product update information
Manages customer relationships including whole goods sales leads
Responds to communications from customers via phone, email, and in-person
Provides and follow up on quotes for parts, service and training
Uses a CRM data base to track sales activity and stay connected to customers
Meets with existing customers on an regular on-going basis to assess their needs
Grows and expands current accounts
Works with Parts, Service and Sales to trouble shoot problems with customers
Meets with new customers within a recommended timeframe
Ensures company vehicle has registration, insurance card and vehicle inspection report available at all times
Completes and submits vehicle inspection report on a daily basis
Reports to Parts Manager any issues or repairs needed for company vehicle
Completes call reports on a daily basis
Submits delivery sheets promptly
Submits returns promptly
Assists Parts Department by covering shifts when needed
Maintains internal and external cleanliness of company provided vehicle
Keeps up with bulletins and product knowledge
Completes company training within timeframe requirements - One CE, one Truck, one safety per month
Requirements
Education:
High school graduate or equivalent
Experience:
Mechanical aptitude
Five years industry parts and service experience
Knowledge, Skills, & Abilities:
Technical knowledge of 2007 and newer trucks and construction equipment and on board computer systems and software
Excellent customer service and communication skills
Proficient with Microsoft Word, Excel, Outlook and other web applications
Valid driver's license - CDL preferred
Ability to work autonomously
Ability to work a flexible schedule when customers are available
Working Conditions/Physical Demands:
Will drive company-provided vehicles six to ten hours per day. Will lift and transport parts weighing up to and/or exceeding 70 pounds on an as needed basis. Will be exposed to noise, dust, exhaust fumes, etc. This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. May be required to perform other duties as requested, directed or assigned.
About Us
Earn top tier wages, match your vacation and enjoy the security of a premium benefits package and generous hiring bonus with Nuss Truck & Equipment the 2017 American Truck Dealer of the year. Nuss is one of the largest providers of both OTR and vocational trucks combined with world class Volvo Construction Equipment including paving products and service in the Midwest. Our award-winning sales and service teams support all segments of the transportation and construction industry. We have expanded to nine strategic dealership locations in Rochester, Mankato, St. Cloud, Roseville, Burnsville, Duluth, East Bethel and Monticello Minnesota, and Eau Claire Wisconsin. Many Nuss staff members have over 25 years of experience providing highest level customer care and experience.
Benefits
Nuss Truck & Equipment offers a very competitive benefits package. We offer medical insurance, generous monthly HSA contribution, dental insurance, matching 401k, voluntary life insurance, tuition reimbursement program, employee assistance program, flexible spending accounts, long-term and short-term disability insurance, paid holidays, paid time off, and direct deposit. We will match your current vacation/PTO hours if you join our team!
Other Details
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities and requirements.
Other details
Pay Type
Hourly
Required Education
Equivalent Experience
Job Start Date
Wednesday, May 1, 2024
Monticello, MN, USA
Nuss Truck & Equipment is an equal opportunity/affirmative action employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law.
Refer to ID 79305162 when applying |
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