Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking a Full-time Optical Sales Associate to join our team in Marquette, Michigan!
On the job training provided, no experience necessary!
POSITION SUMMARY:
Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab. Process medical billing information. Maintain frame inventory.
DUTIES AND RESPONSIBILITIES:
CUSTOMER SERVICE
- Provide excellent customer and patient service according to company and store standards
- Analyze patient eyewear needs
- Recommend specific lenses, lens coatings and frames to satisfy patient needs
- Assist patients in selecting frames according to style and color. Ensure frames are coordinated with facial and eye measurements and optical prescriptions
- Order and dispense eyewear accurately and professionally
- Assist patients with proper frame repairs and adjustments
- Show patients how to insert, remove and care for their contact lenses
- Assist Optometrist with case histories and screenings
BUSINESS AND OPERATIONAL STANDARDS
- Maintain a complete knowledge of third-party plans and claims
- Explain promotions and special lens offerings to patients and customers
- Balance accounts
- Prepare work orders containing specific instructions for Optical Lab
- Process medical billing information
- Ensure proper merchandising of frame inventory
MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS:
- High School Graduate or equivalent
- To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules
In Washington State, teammate must register with Washington State Department of Health as an Apprentice Optician which requires a High School Diploma or equivalent
- Previous experience in an office and/or optical dispensing is preferred
- Able to handle multiple customer interactions/phone calls at a time
- Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing
