Technical Sales Service Representative Job detail

At WestRock, our culture is built upon shared values and behaviors – they are fundamentals for winning together.  Integrity – Respect – Accountability – Excellence are the standards of our behavior.

The Opportunity

WestRock’s Global Paper organization is looking for an energetic individual to join the team in a Technical Sales Service Representative opportunity.   This individual will be a critical addition to the team and will partner closely with customers, providing technical assistance to Westrock’s Food Service Paperboard segment. This is a highly visible position and developing strategic partnerships with our customer base, as well as production facilities is a must.  This individual will use exceptional communication skills to gather information from clients, and the market, and provide insight to the organization allowing WestRock to deliver improved value to the customer. 

How you will impact WestRock

• Utilize a broad knowledge of principles, practices, and procedures of food service industry.
• Provide on-site and remote customer services including commercial startups, troubleshooting, training, and account maintenance visits
• Provide accurate and timely service, audit, quality, and technical consultation.
• Drive WestRock’s value added service model to our Commercial Print customers. 
• Assist sales force by making proactive calls and delivering value propositions. 

• Provide support and assistance for engineering/design improvements and changes.

• Support innovation projects including trial coverage at the mill and/or customer’s sites.
• Assist in process improvement projects both internal and external.
• Execute all expected reporting and communications as assigned.  

What you need to succeed

• Bachelor’s degree in technical discipline desired
• Ability to work independently or in groups on difficult and time bound projects
• Field service and/or professional work experience of 5+ years
• Knowledge of and adherence to safe work practices
• Strong interpersonal skills
• Expertise in sheetfed offset printing and familiarity of digital printing processes and equipment

• Knowledge of die cutting and forming/sealing processes and equipment
• Knowledge of paperboard quality characteristics

• Strong verbal and written communication skills
• Strong Spreadsheet and Word Processing skills are a must.
• Basic statistical skills such as six sigma or lean manufacturing would be beneficial.
• Extensive travel (>60%) with some nonstandard work weeks/ hours.
• Experience in Project Technical management desired

What we offer

• Corporate culture based on integrity, respect, accountability, and excellence
• Comprehensive training with numerous learning and development opportunities
• An attractive salary reflecting skills, competencies, and potential
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work