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Sr Depot Repair Technician

Location Tewksbury, Massachusetts, United States of America Job Id R-01277530 Job Type Full time Category Customer & Technical Support Remote Fully Onsite
It's more than just something that fills our days. At Thermo Fisher Scientific, our work has a purpose. Our work requires passion and creates meaningful outcomes. Our work matters. We're sharing our expertise and technological advancements with customers, helping them make the world a better place - whether they're discovering a cure for cancer, protecting the environment or making sure our food is safe.
JOB DESCRIPTION

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Loud Noises (Equipment/Machinery)

Job Description

Reports To:  Field Services Manager

Location: East Coast – Tewksbury, MA

Position Summary:

Coordinate and perform service/calibration/maintenance on automated lab equipment for various customers in the factory-based depot. Build and maintain strong customer relationships via outstanding service and technical support. The individual will assist in the factory-based service depot with repair, maintenance, and calibration of customer-owned lab equipment.

Crucial Job Functions and Accountabilities:

  • Promote, quote, schedule, and perform In-Depot maintenance and repairs of customer-owned automation lab equipment.
  • Produce and distribute high quality Field Service Reports of work performed.
  • Promote and Quote service contracts for automation equipment customers.
  • Work with equipment vendors to report quality issues and maintain technical knowledge of current and emerging automation equipment.
  • Quality Control support including new process development, technical communications, training, and solving.
  • Strong interpersonal skills and the ability to efficiently connect with all levels of personnel internal and external to the company.
  • Maintain and update CRM database.

Minimum Requirements/Qualifications:

Travel Requirements:

  • Ability to travel overnight up to 25%

Educational Qualifications:

  • Associate Degree in an engineering related field or equivalent experience (Bachelor’s degree preferred)

Experience Qualifications:

  • 3+ years’ experience in mechanical troubleshooting and repair
  • High proficiency in technical troubleshooting and repair
  • Experience in customer relationship management
  • Excellent digital literacy including an understanding of Microsoft Office applications and Operating Systems (Windows, Word, Excel, and Access)
  • Ability to efficiently learn and use CRM applications (SalesForce.com experience preferred)
  • Strong oral and written communications skills
  • Ability to operate independently, with initiative, and good business judgment
  • Strong interpersonal and time management skills
  • Ability to write reports, business correspondence, and procedure manuals 
  • Ability lift and/or move up to 75 pounds

Physical Requirements / Work Environment

  • Electronics manufacturing setting with personal protective equipment (PPE) requirements including but not limited to: safety glasses protection and closed toed footwear.
  • Prolonged periods of sitting required.

What We Offer

Compensation

  • Competitive Hourly Pay Rate
  • Additional shift differential for 2nd shift and 3rd shift positions
  • Annual performance-based bonus
  • Annual merit performance-based increase

Excellent Benefits

  • Benefits & Total Rewards | Thermo Fisher Scientific
  • Medical, Dental, & Vision benefits-effective Day 1
  • Paid Time Off & Designated Paid Holidays
  • 401K
  • Tuition Reimbursement
  • Employee Referral Bonus
  • Career Advancement Opportunities

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