Location Tewksbury, Massachusetts, United States of America Job Id R-01277530 Job Type Full time Category Customer & Technical Support Remote Fully Onsite
It's more than just something that fills our days. At Thermo Fisher Scientific, our work has a purpose. Our work requires passion and creates meaningful outcomes. Our work matters. We're sharing our expertise and technological advancements with customers, helping them make the world a better place - whether they're discovering a cure for cancer, protecting the environment or making sure our food is safe.
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Loud Noises (Equipment/Machinery)
Job Description
Reports To: Field Services Manager
Location: East Coast – Tewksbury, MA
Position Summary:
Coordinate and perform service/calibration/maintenance on automated lab equipment for various customers in the factory-based depot. Build and maintain strong customer relationships via outstanding service and technical support. The individual will assist in the factory-based service depot with repair, maintenance, and calibration of customer-owned lab equipment.
Crucial Job Functions and Accountabilities:
Promote, quote, schedule, and perform In-Depot maintenance and repairs of customer-owned automation lab equipment.
Produce and distribute high quality Field Service Reports of work performed.
Promote and Quote service contracts for automation equipment customers.
Work with equipment vendors to report quality issues and maintain technical knowledge of current and emerging automation equipment.
Quality Control support including new process development, technical communications, training, and solving.
Strong interpersonal skills and the ability to efficiently connect with all levels of personnel internal and external to the company.
Maintain and update CRM database.
Minimum Requirements/Qualifications:
Travel Requirements:
Ability to travel overnight up to 25%
Educational Qualifications:
Associate Degree in an engineering related field or equivalent experience (Bachelor’s degree preferred)
Experience Qualifications:
3+ years’ experience in mechanical troubleshooting and repair
High proficiency in technical troubleshooting and repair
Experience in customer relationship management
Excellent digital literacy including an understanding of Microsoft Office applications and Operating Systems (Windows, Word, Excel, and Access)
Ability to efficiently learn and use CRM applications (SalesForce.com experience preferred)
Strong oral and written communications skills
Ability to operate independently, with initiative, and good business judgment
Strong interpersonal and time management skills
Ability to write reports, business correspondence, and procedure manuals
Ability lift and/or move up to 75 pounds
Physical Requirements / Work Environment
Electronics manufacturing setting with personal protective equipment (PPE) requirements including but not limited to: safety glasses protection and closed toed footwear.
Prolonged periods of sitting required.
What We Offer
Compensation
Competitive Hourly Pay Rate
Additional shift differential for 2nd shift and 3rd shift positions
Annual performance-based bonus
Annual merit performance-based increase
Excellent Benefits
Benefits & Total Rewards | Thermo Fisher Scientific
Medical, Dental, & Vision benefits-effective Day 1
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
EEO & Affirmative Action Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
“What connects me to Thermo Fisher’s Mission is that every day I help ensure a healthier, cleaner and safer future by providing all the resources and support for labs, schools, and hospitals across the world. I assist in helping them obtain all they need: from chemicals and starfish samples to centrifuges to lab coats. Customer Service provides the critical daily support we all need for our scientific community to function.”
Matthew, Customer Service Representative Suwanee, GA
“I like running and working reports, investigating why orders may be stuck or not shipping and helping people with questions while providing a positive experience. My team is so much fun to work with and everyone is so kind and helpful. The communication is outstanding and the flexibility of working in the office and remote allows me to maintain a busy schedule.”
Andrea, Order Support Customer Care Rockford, IL
“What connects me to Thermo Fisher’s Mission is my passion for science and technology and how the quality and availability of products are provided to the customers we serve to enable our customers to utilize our company’s products and services to make the world healthier, cleaner and safer. This makes me proud to be associated with an organization with such a noble cause.”
Julie, Customer Service Representative Suwanee, GA
“What connects me to Thermo Fisher’s Mission is that every day I help ensure a healthier, cleaner and safer future by providing all the resources and support for labs, schools, and hospitals across the world. I assist in helping them obtain all they need: from chemicals and starfish samples to centrifuges to lab coats. Customer Service provides the critical daily support we all need for our scientific community to function.”
Matthew, Customer Service Representative Suwanee, GA
“I like running and working reports, investigating why orders may be stuck or not shipping and helping people with questions while providing a positive experience. My team is so much fun to work with and everyone is so kind and helpful. The communication is outstanding and the flexibility of working in the office and remote allows me to maintain a busy schedule.”
Andrea, Order Support Customer Care Rockford, IL
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