Job Listing
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| Job ID: 14027034 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Collision Repair Representative |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | Unspecified. |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | High School Diploma/GED |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
Get started on an exciting career at Element!
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
What We Need
We are Looking for a Collision Services Representative to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients. At Element, employees play a critical role in delivering value to clients and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!
Are you:
Able to handle high stress situations such as getting vehicles released from tow locations, dealing with out of network shops, redirecting vehicles from one shop to another?
Able to build and maintain good relationships with customers at all levels, effectively handling and aligning with client expectations?
The Collision Services Representative plays a crucial role in the engineering of high-quality products and services in a unique industry and at a rapidly growing organization.
A Day in the Life
Effectively communicate with vendors, repair shops, and clients
Collaborate with internal stakeholders such as our In house repair specialists
Diligently follow up on claims to reduce our client's vehicle downtime
Attain appropriate information needed from vendors when there are delays in the repair process
Document all relevant information in the claims management system
Hold our vendors accountable when timelines are missed
Comprehensive working knowledge of collision workflow, completing all actions and alerts (internal and external) in a timely manner
Maintain Customer Service standards and customer retention skills are necessary to be successful in this position
Review daily claim reports to ensure claim data is accurate
Ability to review repair estimates and photos, against the claim, escalating to Quality Control (QC) where applicable
Field questions from other departments regarding specific or general operational claim guidelines
The ability to analyze and upload documentation sent by vendors and clients
Answering incoming phone calls along with making outbound calls when needed
Communication via chat in Microsoft teams within the department as well as outside of the department
Requirements
High School diploma or equivalent
Experience in Insurance claim operations, rental management, vehicle logistics or Collision Repair industry a plus
Professional phone etiquette
Ability to work in a Team Environment along with interacting with other departments
Must possess excellent verbal, written and listening communication skills
Must possess analytical and critical thinking skills to problem solve
Independent judgment to plan, prioritize and organize your daily workload
Professional demeanor working with many personalities from many geographic regions
Discretion and confidentiality of private information
Ability to multi-task including handling several issues or problems during a workday
Strong proficiency in time management
What's in it for You
* A culture of innovation, empowerment, decision-making, and accountability
* Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
* Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
* Hybrid work environment for most positions
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to or call (800) 665-9744.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors.
Refer to ID 79008616 when applying |
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