WI3664497

1

Vocational Degree

Associate Degree

Unspecified

40

JOB REQUIREMENTS: At Northwestern Mutual, we are strong, innovative and
growing. We invest in our people. We care and make a positive
difference. Primary Duties and Responsibilities Delivers a personalized
and remarkable experience for our clients by answering their questions,
providing servicing options and helping them with their products or
services in a call center environment Proficient at resolving inquiries
and transactions from Financial Reps and clients on basic and
intermediate (semi-complex) level calls and transactions in a
specialized area and is learning to become proficient in complex work.
Researches and evaluates possible solutions to complex problems that
requires identifying root cause and some deviations from procedures
Takes ownerships of calls and anticipates future issues to avoid repeat
calls and unnecessary call transfers Ability to de-escalate client
experience situations effectively while guiding clients through complex
and unique inquiries. Serves as a trusted advocate for our Financial
Representatives and partners with them to meet the needs of our clients.
Embraces new technology and serves as an advocate for website and
self-service capabilities by educating clients and field. Understands
risks and impacts that the transaction has on the client or policy.
Understands how systems connect to processes and outcomes. Drives change
and embraces continuous improvement by creating processes and provisions
to accommodate change. Fosters a professional relationship with our
clients to enhance brand loyalty Handles phone and transactional
responsibilities while adhering to strict confidentiality and privacy
standards Adept at shifting work priorities to meet the needs of the
business and customer demand. Qualifications Associates degree in
business or related field or equivalent combination of education and
experience Minimum of 2 years related customer service experience with
proven customer service skills Advanced understanding of specialized
markets or products (i.e. DI, LTC, Whole Life, COLI/BOLI) Basic
knowledge of single risk products A basic understanding of tax
implications Advanced written and verbal communication skills Ability to
multi-task and handle high volume of calls/case load with the greatest
possible degree of accuracy Strong organization skills with the ability
to prioritize tasks. A strong desire to continuously learn and improve
Strong problem-solving skills and ability to provide options
Demonstrated computer experience with solid keyboarding skills and
proficiency with current software packages This position has been
classified as an Associated Person under NMIS guidelines and requires
fingerprinting and completion of required form. Required Certifications:
Non-Registered Fingerprinted - FINRA Compensation\... For full info
follow application link. EEO/AA Employer/Vets/Disability \*\*\*\*\*
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/DDAD0755157D4216
Qualified females, minorities, and special disabled veterans and other
veterans are encouraged to apply.