Job Description

Under the supervision of the Director of Operations Manager SE. The Store Manager will be responsible to oversee the daily operations of the store, making sure it runs smoothly and effectively. The Store manager will also be responsible for managing the Laundry Attendants.

Duties and Responsibilities

Develops mutually respectful relationships and communicates well with customers and South Coast Laundry, Inc. staff.

Utilizes listening skills that demonstrate understanding and accurate interpretation of others? concerns, motivations, and behaviors.

Considers consequences of words and actions on others and works to effect harmony in the workplace. Works toward resolution of interpersonal conflicts as they arise.

Demonstrates practice that meets company?s expectation for financial needs.

Demonstrates the ability to work effectively within the context of a team. Willingly meets team needs by assisting co-workers.

Total participation to increase business, including but not limited to increasing Wash/Dry/Fold business, in store customer base and overall increasing revenue of South Coast Laundry, Inc.

Perform all laundry functions in complete compliance within companies? guidelines and requirements.

Understands that business demands sometimes make it necessary to move employees from their accustomed shifts to other shifts.

Manage daily operations of the laundromat.

Ensure store is opened and closed daily, as per established schedules.

Troubleshooting equipment issues and notify Director of Operations on non-function equipment.

Communicating with other team members to solve problems.

Following up with the attendants when mistakes are found.

Training and managing attendants on Wash, Dry and Fold procedures.

Attend to customer complaints and resolve issues promptly.

Monitoring attendance, tardiness and time off.

Assigning duties to attendants.

Supervising employees and assisting with tasks, as necessary.

Adhering to company policies, safety and employment standards.

Demonstrates infection control practices consistent with company safety.

Reporting to the Director of Operations and meeting with management to review goals and metrics.

Demonstrates sound judgement and discretion in handling confidential information/HIPPA regulations.

Uses telephonic and electronic communication according to company?s policy and customer service guidelines.

Other duties assigned by the Director of Operations.

Qualifications

High School Diploma or equivalent

Strong customer service and interpersonal skills for dealing with different types of customers and clients.

Satisfactory problem-solving skills to help resolve customer complaints or needs

Time management and multitasking skills in order to handle multiple tasks and clients at once.

Strong organizational skills and attention to detail.

Ability to coach, train and motivate employees

Able to handle difficult clients tactfully.

Strength to lift to 50 pounds plus bending and twisting.

Work well independently and without supervision.