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Custodial Day Shift Manager

Please see Special Instructions for more details.

Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Position Details

Position Information

Posting date 03/04/2025
Closing date
Open Until Filled Yes
Position Number 1129182
Position Title Custodial Day Shift Manager
Hiring Range Minimum $77,700
Hiring Range Maximum $97,100
Union Type Not a Union Position
SEIU Level Not an SEIU Position
FLSA Status Exempt
Employment Category Regular Full Time
Scheduled Months per Year 12
Scheduled Hours per Week 40
Schedule
Location of Position
Hanover, NH
Remote Work Eligibility? Onsite only
Is this a term position? No
If yes, length of term in months. n/a
Is this a grant funded position? No
Position Purpose
The Custodial Day Shift Manager oversees the daily custodial operations of the custodial team during their assigned shift(s). This role ensures a clean, safe, and well-maintained environment for students, faculty, and staff. The Shift Manager coordinates and supervises a team of supervisors to ensure compliance with safety and sanitation protocols and maintains high standards of cleanliness across all assigned areas. They act as a critical point of contact between custodial staff, squad leaders, and building occupants, fostering a positive work environment and delivering excellent service.

The incumbent provides the requisite leadership in managing the day-to-day management of custodial services across designated shift(s), including hiring, onboarding, and special projects. Also manages aspects of the personnel, staffing, equipment, consumable supply requirements for their shift(s), and vendor relations necessary to provide efficient delivery of Custodial Services to the campus. Collaborates with College stakeholders and groups to coordinate and support academic and research activity, athletics, and real estate. Manages special events, Commencement, and Reunions, annual dorm turn-over, and directs the custodial response for campus emergencies, including snow removal, floods, fires, and building access and scheduling.
Description
Required Qualifications - Education and Yrs Exp Bachelors or equivalent combination of education and experience
Required Qualifications - Skills, Knowledge and Abilities
  • Bachelor’s degree in relevant area, or equivalent skills and experience 
  • Seven years of experience in hospitality, higher education or healthcare.
  • Minimum of five years of experience training 10 or more custodial or housekeeping employees.
  • Custodial or housekeeping experience for an educational or medical institution, health care or residential operations > 6 million gross square foot
  • Experience in estimating, scheduling and managing custodial or housekeeping services provided by individuals and large groups and experience managing 70 FTE.
  • Must be able to work effectively in a team-based environment.
  • Experience working in a unionized work environment.
  • Must hold a valid driver’s license and be qualified under the terms of the Dartmouth College Driver Safety and Motor Vehicle Policy.
Preferred Qualifications
  • Demonstrated experience working in and fostering a diverse faculty, staff, DEI, and student environment. Must be able to create/revise/adapt standard operating procedures (SOP’s) as needed.
  • Working knowledge of applicable safety procedures (trade) related to custodial or housekeeping services.
  • Understanding of inventory and the ability to build a vendor delivery system.
  • Proven organization, leadership, and time management skills. Experience in planning and implementing short- and long-range goals, organizing resources and establishing priorities.
  • Proven ability to communicate effectively and professionally with customers and direct reports.
  • Ability to foster a collaborative, team-centered environment and handle complex personnel matters in a sensitive but assertive manner.
  • Ability to read, interpret, apply, and explain relevant rules, regulations, policies, and procedures.
  • Must be willing to work different shifts based on operational needs.
  • Computer literacy and familiarity with standard business-related software required, i.e., work order systems Planon, Zan Compute, Smart Inspect, Microsoft Outlook, Teams, Kronos payroll.
  • Demonstrated commitment to recycling and sustainability practices.
  • Strong commitment to a diverse working environment and serving the needs of a large and diverse community.
Department Contact for Recruitment Inquiries Sr Director Operations, FOM
Department Contact Phone Number 603-646-3323
Department Contact for Cover Letter and Title Rupert Burtan, Sr Director Operations, FOM
Department Contact's Phone Number 603-646-3323
Equal Opportunity Employer
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job? Yes
Special Instructions to Applicants
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Additional Instructions
Quick Link https://searchjobs.dartmouth.edu/postings/77919
Key Accountabilities

Description
Staff/Personnel Management

  • Manages hiring for their shift(s), promotions, and disciplinary issues. Manage execution of FO&M training programs for existing and new employees. Periodically reviews existing staffing levels for maximum productivity. Assigns projects to Custodial Supervisors and Squad Leaders and reviews results to improve supervision of custodial staff. Provides staffing analyses for any new or renovated facilities, including recommendations for equipment.
  • Responsible for the performance management and monitoring of Custodial Supervisors to ensure assigned tasks are completed satisfactorily and on time. Tasks include touring facilities to monitor standards of cleanliness utilizing Dartmouth’s quality assurance program, as well as seasonal responses such as snow removal, campus events, Commencement and Move-in projects.
  • Assesses and evaluates staff training needs to routinely enhance technical and customer service skills.
  • Counsels and advises personnel on job-related matters and prepares counseling reports and evaluations. Makes recommendations concerning disciplinary actions.
  • Works collaboratively with union leadership to create a productive and collaborative workplace.
Percentage Of Time 45
Description
Custodial Department Management

  • Serves as one of the functional experts on the Custodial Services’ inspection and work planning software, presently Smart Inspect from Core America.
  • Maintains and updates the equipment inventory for their area of responsibility. Reviews inventory periodically to ensure equipment nearing end of life cycle has a planned replacement
  • Liaises with supervisors on employee discipline and correction procedures related to quality assurance and building inspection standards.
  • Maintains an understanding of the timekeeping software (Kronos) and can assist the supervisors when necessary.
  • Maintains a strong understanding of relevant industry standards, including organizations like ISSA and APPA.
  • Maintains a strong understanding of Dartmouth College SEIU Local 560 Agreement and relevant Dartmouth policies. Works with Campus Services Human Resources and Labor Relations to create consistent work practices and expectations
  • Manages the operational and capital budgets for the department, including labor cost, supply costs, capital equipment, and third-party funding. Monitors monthly budget reports and departmental overtime and proposes current-year adjustments and projections for the next fiscal year.
Percentage Of Time 35
Description
Communication

  • Attends meetings with department heads and the trades services managers to act as representatives for the custodial operations department.
  • Serves as departmental liaison with academic department heads, meeting regularly and following up on areas of concern to ensure customer satisfaction.
  • Performs duties of Custodial Services Director during planned or unplanned absences. Works with Custodial Services Director and Core Management on Custodial Master Plan. Communicates all cross-functional shift activities from other shifts to the Custodial Services Director.
  • Collaborates with Custodial Services Director on communication strategy to effectively inform all levels of custodial organization and customers about upcoming initiatives or service level changes.
Percentage Of Time 10
Description
Culture and Employee Belonging

  • Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
  • Participates in division wide CEB initiatives and training, including promotion of the 7 Principles (Empathy, Fairness, Dependability, Inclusivity, Consideration, Vulnerability and Respect)
  • Collaborates, when appropriate, on other CEB-related initiatives within the division and College
Percentage Of Time 10
-

-- Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
-- Performs other duties as assigned.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you learn about this employment opportunity?
    • Current Dartmouth employee (Please specify full name below)
    • Word of mouth
    • Mentioned on social, digital, or print media (e.g. LinkedIn feed, VOX, Valley News, listserv)
    • jobs@dartmouth.edu email outreach (includes Job Alert notifications, marketing emails from Talent Acquisition)
    • Recruiter (Please specify full name or event below)
    • abilityJOBS
    • Chronicle of Higher Education
    • Glassdoor
    • Handshake
    • HigherEdJobs
    • Indeed
    • Inside Higher Ed
    • LinkedIn’s Job Board
    • RecruitMilitary
    • Dartmouth’s Job Board (searchjobs.dartmouth.edu)
    • Other (Please specify below)
  2. If you would like to add more information to your answer, please specify here:

    (Open Ended Question)

Documents Needed to Apply

Required Documents
  1. Cover Letter
  2. Resume
Optional Documents
  1. Additional Document #1