Minimum Requirements/Qualifications:
- General Education exam passes (or equivalent) in English and Maths
- Experience of working in a customer focused environment
- Fluent written and spoken English is essential.
- Possess excellent IT skills, including experience of working with ERP/CRM platforms
Skills required/desired:
- A commitment to total customer satisfaction
- Conscientious, articulate, and possesses excellent presentation and teaching skills
- A commitment to total customer satisfaction
- Strong organisational and administration skills
- Spanish Language skill
- Working knowledge of Microsoft D365 and or Salesforce desirable but not essential
Personal Qualities:
- Ability to demonstrate a passion for customer service
- Excellent telephone manner
- Exceptional attention to detail, time management, and organizational skills
- Excellent written and verbal communication skills
- Ability to perform a wide variety of tasks and multi-task efficiently
- Professional demeanour
- Ability to remain calm under pressure
- Ability to handle complaints and difficult situations
- Ability to work in a fast-paced environment
EPIC Attributes:
Empowerment
Set clear goals to help ensure continuous improvement of support
Enjoy working as part of a team to deliver results, learn and share knowledge
Passion
Provide guidance and support to other team members and departments
Excellent attention to detail, time management and process management
Innovation
Outstanding problem solving and interpersonal skills
Self-directed and creative
Contribute to the success of the team and by challenging and offer suggestions/ideas and feedback
Collaboration
Work closely with all departments within EMEA to ensure superior customer support
Work closely with peers to ensure consistency of service across all areas
Bio-Techne is committed to product quality, customer satisfaction, continued improvement, minimising environmental impacts and conserving natural resources. Environmental and quality management is an integral core value and vital part of the Bio-Techne culture.