Job Listing
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| Job ID: 14055178 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Customer Contact Center Representative |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | Unspecified. |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | High School Diploma/GED |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
Job ID359595
LocationTwin Cities
Job FamilyLR-Clerical
Full/Part TimeFull-Time
Regular/TemporaryRegular
Job Code1815
Employee ClassAFSCME Unit 6 - Clerical
About the Job
Days/Hours: Thursday to Monday, 6:00am to 2:30pm
Essential Functions (70%)
Front Desk (SAH)
* Delights clients and visitors by welcoming them to the VMC and provides a caring, reliable and knowledgeable first contact point.
* Efficiently and accurately admits patients ensuring all quality standards are met. (ie verifying rDVM, client, and patient demographics)
* Assists with accurate electronic medical record keeping by ensuring all authorization forms are signed and completed records are forwarded to Medical Records for scanning.
* Utilizes established protocols for walk-in clients.
* Provide a caring, reliable and knowledgeable first contact point for VMC.
* Timely check in and admission of patients, take deposits as appropriate.
* Ensures the billing process is initiated and adds exam fees as appropriate.
* Notify proper personnel of the client's arrival following specific guidelines.
* Place required documents in patient medical record.
* Prepare medical records with appropriate forms for the service they are seeing.
* Be sure visitors are registered before entering the clinic; notify proper personnel of arrival.
* Assist clients with prescription pick-up by notifying After Hours Dispensary staff.
* Give directions to vendors, clients and visitors.
* Maintain appearance of front desk and lobby area according to VMC cleanliness standards.
* Help to maintain department appointment schedules.
* Give parking permits to all appropriate customers.
* Answer incoming calls from within the VMC (staff, students, clinicians calling Front Desk).
* Remote admission and discharge of Large Animal clients.
* Uses established protocol for calling in after-hours specialty teams
* Follows accounting protocols for opening/closing registers.
* Follows hospital guidelines for taking deposits and discharging patients.
* Quickly and efficiently identifies distressed clients/patients and escalates to appropriate staff member when necessary.
* Ensures visitors are registered before entering the clinic, notifying proper personnel of arrival before clients enter clinical area.
Call Center (25%)
* Triage incoming Small and Large animal emergency cases; utilize internal triage tracking system as appropriate.
* Enter appointments on Large Animal, Small Animal, and West Metro emergency schedule as appropriate; notify client of emergency procedures and cost.
* Process scheduling calls based on standards and guidelines for each service.
* Process general information calls by answering questions, taking messages and redirecting incoming calls.
* Process appropriate paperwork for new clients.
* Liaison between clients and clinicians.
* Problem-solve trouble calls.
General (5%)
* Answer questions and explain procedures for interns, senior veterinary students, and student technicians.
* Required to work a minimum of two holidays per fiscal year.
* Willingness to cross train and assist in other areas as assigned.
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Salary Range: $21.06 to $28.14
Qualifications
All required qualifications must be documented on application materials.
Minimum Qualifications:
High School diploma / GED and two years of medical or veterinary office experience. Training/Education may substitute for some of the experience. Must have reception experience i.e. high volume telephone and face-to-face meet and greet customer service experience. Must have experience with and be proficient in Microsoft Office programs or similar software. General knowledge of excel spreadsheets.
Preferred Qualifications/Selection Criteria:
* Veterinary call center, front desk, or admissions experience.
* Medical appointment scheduling experience.
* Customer Service orientation, outstanding interpersonal skills, and problem solving skills.
* Effectively multi-tasks and reprioritize to meet job expectations.
* Willingness and ability to cross train and assist in other client areas as assigned.
* Ability to problem solve in emergency setting.
About the Department
The Veterinary Medical Center (VMC) has served the community for more than a century. It is the most advanced, full-service referral care center for large and small animals in Minnesota. The VMC sees more than 35,000 cases annually, with specialists available in all areas of medicine and surgery. More than 50 of the veterinarians on staff have undergone several years of additional training to become board-certified specialists in a particular area of veterinary medicine. The Veterinary Medical Center is comprised of the Small Animal Hospital for dogs, cats, and other companion animals, the Piper Clinic at the new Leatherdale Equine Center, for horses, and the Large Animal Hospital, which treats farm animals, and occasionally, zoo animals.
Benefits
Working at the University
At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.
The University also offers a comprehensive benefits package that includes:
Competitive wages, paid holidays, and generous time off
Continuous learning opportunities through professional training and degree-seeking programs supported by the
Low-cost medical, dental, and pharmacy plans
Healthcare and dependent care flexible spending accounts
University HSA contributions
Disability and employer-paid life insurance
Employee wellbeing program
Excellent retirement plans with employer contribution
Public Service Loan Forgiveness (PSLF)
Financial counseling services
Employee Assistance Program with eight sessions of counseling at no cost
with free or reduced rates in the Twin Cities metro area
Please visit the for more information regarding benefits.
How To Apply
Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume.
Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.
To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.
Diversity
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at... For full info follow application link.
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.
Refer to ID 78155225_1 when applying |
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