Job Details

Northeast Michigan Consortium is looking for a dedicated Career Navigator to join our team!

• Explain services and programs available through Michigan Works! Northeast Consortium (MW!NC);
• Actively assist customers in locating appropriate employment resources, use of the job board, computers, and office equipment;
• Keep office equipment in the Resource Rooms at peak performance and report any issues to appropriate staff;
• Provide assistance to job seekers with developing resumes, writing cover letters, completing job applications and preparing for interviews when necessary;
• Maintain complete knowledge of the Pure Michigan Talent Connect system;
• Actively assist customers in locating appropriate employment by implementation of Talent Assistance services;
• Implement a “pool” concept of job seekers to facilitate matching of their skills with employment opportunities;
• Assist with the development of employability workshops and facilitate workshops as scheduled;
• Process the appropriate paperwork for Fidelity Bonding, Unemployment Insurance Agency (UIA) Training Waivers, UIA Re-employment class, and work registration for UIA claimants;
• Be knowledgeable of all program definitions, various program limitations, and eligibility criteria;
• Interview and assess applicant’s eligibility for registration into WIOA, when applicable. Acquire verification documents to be used to determine eligibility;
• Effectively complete and maintain WIOA pre and post exit follow-up;
• Interview and assess applicant’s eligibility for enrollment into TAA. Acquire verification documents to be used to determine eligibility;
• Run, process and distribute required reports;
• Be knowledgeable of community agencies and services available for customer referrals as needed;
• Proctor WorkKeys testing and other assessment test;
• Maintain appropriate customer files;
• Maintain and be knowledgeable of WIOA, Welfare Reform, TAA, UIA and Employment Services policies and procedures including MIGS and WDB policies;
• Demonstrate a thorough understanding of performance objectives and how placement, retention and post-program follow-up affect these. Develop strategies with team members to ensure success;
• Maintain records of customer visits and services;
• Enter all applicable information on OSMIS and/or other identified systems in a timely manner;
• Be knowledgeable of laws enforced by EEOC including: Americans with Disability Act, Equal Pay Act, Civil Rights Act and Age Discrimination in Employment Act;
• Communicate in a professional manner with all customers, partner staff, and co-workers, in person, by phone or through electronic messaging;

• Follow direction from management;

• Develop and maintain productive relationships with co-workers, supervisors, and community partners;
• Travel to other MW!NC offices and to training as needed.