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Customer Support Specialist (Warranty Service)
Date Posted: 04/19/2024
Job #: 3050997
Location: Broomfield
Gogo
Broomfield, CO
Full time
R2876
How will you make a difference?
• Provide exceptional customer service by promptly responding to incoming
calls and emails regarding warranty claims, product repair or exchange,
and general inquiries.
• Maintain a professional and courteous demeanor while establishing a
positive rapport with every customer interaction.
• Process Salesforce cases efficiently, including communication with
customers to obtain necessary information for resolution.
• Adhere to AS9100 requirements and certification standards to uphold
quality assurance protocols.
• Collaborate closely with internal teams, including Repair Station,
Technical Support, Sales, and Production
• Planning to address customer needs effectively.
• Update and maintain product warranty information, ensuring accuracy
and completeness.
• Coordinate with the sales team and buyers on purchase orders,
delivery status, pricing, and delivery issues to ensure high customer
satisfact
• Demonstrate adaptability and flexibility in team settings, supporting
...
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