WI3662077

1

$45000 + yearly

Unspecified

40

JOB REQUIREMENTS: To learn more about our culture follow up on Facebook:
https://www.facebook.com/genmet or on Instagram: GenMetCorp Summary The
Customer Service/Order Entry Associate is friendly, outgoing and
comfortable interacting with GenMet\'s internal and external customers.
The Customer Service Associate is responsible for meeting the needs of
our customers by entering customer purchase orders in accordance with
GenMet committed price, leadtime and terms to create manufacturing jobs
that meet on-time delivery commitments. The Customer Service Associate
acknowledges order receipts and confirms price, term and date
commitments using established guidelines. Duties and responsibilities
Build and develop effective long-term relationships with customers by
establishing and maintaining good rapport, using positive language and
anticipating their needs Respond simply and clearly to customer
questions and check for customer understanding and acceptance Ensure
GenMet is fully acquainted with our customers\' requirements for quality
and on-time delivery. Document customer interactions when necessary,
compiling documents and forwarding information to interested parties
including solicited and unsolicited customer feedback Promptly enter
customer purchase orders and revisions. Review customer contracts and
supply agreements to ensure that all customer requirements (price,
invoicing, packaging, labeling, etc.) are identified and appropriately
implemented within GenMet Ensure all Customers are aware of and accept
GenMet\'s terms and conditions for supplying parts. Create, maintain and
control customer part files. Respond promptly to customer inquiries and
issues. Provide job status to customers as required. Maintain and
improve Customer Satisfaction and the associated metrics. Initiate
Non-Conformances and Corrective Actions from customer feedback as
needed. Ensure issue resolution through the appropriate resource.
Provide customers with Return Material Authorization, enter and monitor
rework jobs as necessary and enter related information in the Quality
Toolkit. Develop, revise and continuously improve GenMet\'s order entry
and customer service instructions, policies, and procedures. Perform
other duties as needed Qualifications Associate\'s Degree in a
manufacturing or business discipline or equivalent experience in a
relevant industry is required Familiarity and comfort with Enterprise
Resource Planning (ERP) systems required JobBOSS preferred
Responsiveness, thoroughness, attention to detail, perseverance and
follow through are necessary. Well organized, attention to detail and
self-directed to complete tasks in a timely manner Effectively
communicates internally and externally to gather information, ask
questions and support issues or needs Proficient in Microsoft Office
(Word, Excel, Powerpoint) Physical Requirements Must be able to safely
and successfully perform the job functions Must be able\... For full
info follow application link. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply
Online: ipc.us/t/9E2B795A175743D0