Assessment Referral Coordinator – Behavioral Health – FT Nights

UPMC Williamsport has an opening for a FT Assessment Referral Coordinator to join the Behavioral Health team at Divine Providence Hospital! 

This position will work 40 hours per week from 10:00 p.m. to 6:00 a.m. and will be assigned a weekend rotation/two holidays per year. 

Purpose:
Responds to requests from consumers, businesses and medical professionals for information about UPMC clinical services, community education programs, and insurance products. Facilitates referrals to UPMC physicians, services and programs. Documents all calls in a database. Provides general health information to callers as requested and assists Referral Specialists with assessments requiring clinical judgment.

Responsibilities:

• Contacts third party payor to pre-authorize treatment.
• Ensures complete and timely documentation of patient contacts.
• Participates in Behavioral Health education and marketing efforts representing Behavioral Health in at least tow community-based activities annually.
• Assesses and refers Behavioral Health clients to appropriate level of care in collaboration with psychiatrists, attending physicians and Emergency Department physicians.
• Coordinates Behavioral Health services for patients within the department, other hospitaldepartments, physicians within the community, other service providers within the community, and other mental health facilities in a timely and helpful manner.
• Provides education to referral sources about our services and ARC role.
• Maintains statistical information as required by department.
• Actively practice behaviors associated with SH Service Excellence expectations. Smile at and greet everyone enthusiastically, treat everyone with respect, dignity and C.A.R.E.2. Be an ambassador for Susquehanna Health. Provide the best C.A.R.E.2 for our patients no matter what.Know and follow all organizational/departmental policies/procedures.Assume responsibility for personal development and education.Incorporate leading/evidence-based practice in quality/safety into every day work. Commit to high quality, safe work; encourage others to have similar standards. Identify processes/systems that could lead to inefficient practices, unsafe conditions, errors or adverse events. Avoid shortcuts to ensure quality and safety measures are not circumvented. Encourage patient and family involvement in processes involvingpatient safety. Speak up with other service partners to ensure high quality and safety. Report serious events/incidents per policy.
• Facilitates coordination of care through effective communication with referral sources, payers, and Behavioral Health agencies.