IT Desktop Services Manager
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Posting Information
Position Details
This form is the official Personnel Requisition form used to notify Employment Services of job vacancies and initiate appropriate job advertisements. This form must be completed and approved by the officials designated below.
Position Title | IT Desktop Services Manager |
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Department | Technical Services |
Campus | Central Campus |
Location | Central Campus |
FLSA | Exempt |
Full Time/Part Time | Full Time |
Summary of Position | Responsible for the delivery and ongoing support of all user services ( e.g., desktop computing platforms, peripheral devices, printers, mobile devices, and audio-visual services). Supervises the installation, configuration, and maintenance of all hardware, software, and audio-visual equipment. |
Minimum Required Education |
Associates Degree from a nationally, regionally or identified at the state level accredited institution of higher education required. Bachelors Degree from a nationally, regionally or identified at the state level accredited institution of higher education preferred. (transcripts must be attached to application) |
Minimum Required Experience | Four years of experience in desktop computing, mobile devices, and audio-visual equipment, maintenance, installation, configuration and maintenance of hardware and software required; must include one year of supervisory experience. Two years work experience can be substituted with a Bachelors Degree. |
Required Knowledge, Skills and Abilities |
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Salary | 1I/Per Salaried Pay Scale |
Hours | Full-time, indicate working hours - Mon-Thu 7:30-11:30 Fri 7:30-11:30 |
Other Information | Requires periodic evening and weekend work |
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Supplemental Questions
- *
What is your highest level of education attained or conferred?
(Transcripts must be uploaded showing conferred date of degree or credit will not be granted)
- High School Diploma/GED only
- Certificate of Completion or 30 college credits-Transcripts must be attached to application
- Associates Degree-Transcripts must be attached to application
- Bachelors -Transcripts must be attached to application
- Masters-Transcripts must be attached to application
- I do not have a GED or High School Diploma
- *
How many year experience do you have working a technical position in a higher education environment?
- None
- 1-2 years experience
- 3-4 years experience
- 5-6 years experience
- 7-8 years experience
- Over 8 years experience
- *
How many years experience do you have using a ticketing system to document problems and resolutions using various modes of communication?
- No specific experience
- Less than 1 year experience
- 1 year experience
- 2 years experience
- 3 years experience
- 4 years experience
- Over 4 years experience
- *
Please rate your troubleshooting skills experience.
- No specific experience
- Some experience
- Proficient experience
- Advanced experience
- *
How many years wage earning expereince do you have troubleshooting multi-media equipment to include cameras, projectors, and sound systems?
- No experience in these specific areas
- less than one year wage earning experience
- One year wage earning experience
- Two year wage earning experience
- Three year wage earning experience
- Four year wage earning experience
- Over 4 years wage earning experience
- *
How many years IT Customer Service experience do you have?
- Less than 2 years experience
- 2 years experience
- 3 years experience
- 4 years experience
- 5 years experience
- Over 5 years experience
- *
Do you have any experience managing a Call Center or Help Desk?
- No specific experience
- Yes
- *
How many years progressive work experience do you have in computer system maintenance, associated IT equipment operations?
- Less than one year
- 1 year experience
- 2 years experience
- 3 years experience
- 4 years experience
- 5 years experience
- Over 5 years experience
- *
How many years experience do you have in the information technology field?
- less than one year
- 1-2 years experience
- 3-4 years experience
- 5-6 years experience
- Over 6 years experience
- *
How many years of supervisor or project management experience do you have?
- Less than 3 years experience
- 3 years experience
- 4 years experience
- 5 years experience
- More than 5 years experience
- *
Are you a Veteran of the US Armed Forces?
- Yes
- No
Documents Needed to Apply
- Resume
- Transcripts- upload as one single PDF document- MUST BE INCLUDED IF YOU STATED YOU HAD DEGREE
- Cover Letter
- Letter of Recommendation
- License/certifications (upload all certificates as one single PDF document)
- DD214-Military Discharge