Contractors’ Warehouse —
Store Support

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Location
Germantown, MD

Category
Support

Type
In-store and Distribution Center Hourly

Job ID
83214BR

OVERVIEW

Bonus Eligible

401(k) Company Matching

Employee Stock Purchase Program

JOB DESCRIPTION

Job Description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

BENEFITS

Paid parental leave to bond with your new addition

401(K) savings plan with company match

Merit increases and performance bonuses

On-the-spot recognition and rewards for a job well done

See More Benefits

OVERVIEW

OVERVIEW

Job Description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

Work Location

Work Location

Onsite – An associate in an onsite role is required to work at a specific Home Depot location in order to complete their job duties. We also refer to this as location – dependent.

Learn more about our . Additional information will be provided during the application process.

ONLINE ASSESSMENT

ONLINE ASSESSMENT

As part of the application process for this role, there will be an online assessment. The assessment usually takes about 17 minutes to complete. You will be directed to the assessment right after you submit your application. Once you click on the link to start the assessment, you will have 96 hours to finish it. You may stop and restart the assessment as many times as you like within the 96-hour time frame.

During the assessment, we’ll ask you questions about your approach to work and various work-related situations. The questions are based on characteristics that are related to performing successfully in hourly roles at The Home Depot, including:

Professional Experience
Learning Potential
Responsibility
Customer Focus

If you have a disability and would like to ask for an accommodation for the assessment, or you would like more information about the assessment, please click here.