FIRE TELECOMMUNICATOR II

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FIRE TELECOMMUNICATOR II

Salary

$4,986.04 - $6,400.72 Monthly

Location

City of Stockton, CA

Job Type

Classified

Job Number

1023-06573

Department

Fire

Opening Date

10/29/2023

DEFINITION

OPEN/PROMOTIONAL OPPORTUNITY

MONTHLY SALARY RANGE: 
$4,986.04 - $5,241.04 - $5,510.44 - $5,791.86 - $6,088.86 - $6,400.98

FLSA STATUS:  Non-Exempt

TENTATIVE EXAM DATE: TBD (Candidates must appear in person for the examination)

TYPING CERTIFICATE SUBMISSION DEADLINE: 5 days from submitting online application.




 
     
The City of Stockton Fire Department is currently seeking to establish an eligible list to fill future vacancies for the Fire Telecommunicator II position. The vision of the Stockton Fire Department is "community service with excellence." The Stockton Regional Fire and Emergency Medical Dispatch Center provides fire dispatch services to the cities of Stockton, Lodi, Manteca, the South San Joaquin County Fire Authority, and the Lathrop-Manteca Fire District. The Center dispatches to a population exceeding 600,000 people in the San Joaquin Valley of Central California. The Stockton Fire Emergency Communication Dispatch Center is an accredited Center of Excellence as recognized by the International Academy of Emergency Medical Dispatch. Stockton Fire Telecommunicators work a 24-hour rotational shift (on 1 day, off 1 day, on 1 day, off 1 day, on 1 day, off 4 days).

Prior to appointment, eligible candidates will be required to submit to and successfully pass a medical examination which includes a back evaluation, drug screen, and background investigation which includes fingerprinting.
 
This is NOT an entry-level dispatch position. It requires public safety dispatch experience, appropriate certificates, and a typing certificate.

Under general supervision, receives telephone calls for emergency and non-emergency fire, medical and related services and dispatches fire department resources, private ambulance units, and personnel. Performs related work as assigned.

CLASS CHARACTERISTICS

Fire Telecommunicator II is the experienced class in this series, competent to perform varied emergency and non-emergency telephone and radio communications and dispatching duties assigned.  Assists the Telecommunications Supervisor with management-related projects as assigned and performs as the primary trainer for new employees. May act as the Telecommunications Supervisor on a relief basis. This class is distinguished from the Telecommunications Supervisor which is responsible for the continuous functioning of the Emergency Communication Center during a shift.
 

PRINCIPAL DUTIES (Illustrative Only)

For a complete Job Description Click Fire Telecommunicator II

QUALIFICATIONS

Education/Experience:

Possession of a high school diploma or GED; AND two years of recent (within the last five years) experience in fire or public safety dispatching.
 
Typing Certificate:

Applicants must submit a dated copy of a valid Typing Proficiency Certificate, two years old or less, for at least 35 NET words per minute no later than 5 days from submitting online application.


The Typing Proficiency Certificate must specify the following:
  • Applicants full name printed on certificate;
  • 5-minute timed evaluation (only 5-minute tests will be accepted);
  • Minimum of 35 NET words per minute;
  • Number of typing errors or accuracy rate;
  • Date of exam (must be 2 years old or less); and
  • Certificate on agency letterhead (if completed online, must list name of online testing agency and website)

Other Requirements:
  • Must possess and maintain a valid CPR card (American Heart Association BLS-C or equivalent).
  • Must obtain and maintain a valid International Academy of Emergency Dispatch EMD certification within six (6) months of appointment.
  • Must obtain and maintain a valid Emergency Medical Services Dispatcher Accreditation from San Joaquin County Emergency Medical Services Agency within six (6) months of appointment.  Continuous accreditation is required as a condition of continued employment with the City of Stockton.  Failure to comply with San Joaquin County Emergency Medical Services Agency regulations pertaining to EMS Dispatcher Accreditation may result in termination of employment.
  • Must successfully complete a background investigation and a California Department of Justice fingerprint clearance.




The Examination:
Qualified candidates will be invited to continue in the examination process, which may include a rating of training and experience, weighted 100%. To achieve a place on the eligible list, candidates must receive a minimum passing score of 70%. The City reserves the right to utilize alternative testing methods if deemed necessary. In the event of identical ratings, names will be arranged in the order of application date and time, and, if the same, then arranged alphabetically.

NOTE:
  • After on-line submittal, immediate notification will appear on your screen indicating your application has been received. Please print this notice as proof of filing.
  • Notices and correspondence will be sent via email only. No paper notices will be mailed to applicants. It is the applicant's responsibility to ensure a correct email address is provided and that correspondence is being received.
  • NeoGov.com: You will receive correspondence via the email address you placed on your application. Some email accounts have been known to place these e-mails in the spam/junk folder. Please check your email folders or accept e-mails ending with neogov.com.

In accordance with California Government Code section 3100, et seq., all City of Stockton employees are considered disaster service workers who may be required to report for duty, or remain on duty to address disaster service activities in the event of an emergency or disaster and are required to undertake an applicable loyalty oath.

The City of Stockton requires employees in this position to reasonably respond to emergencies at all times. Employees will be required to maintain primary residence within 45 minutes of City Hall in order to timely respond to emergencies and meet the health, safety, and welfare needs of the City. New employees have up to three (3) months from date of hire to comply with the requirement. Any interested candidates must be willing to adhere to this requirement throughout the duration of employment.

 

BARGAINING UNIT: SCEA - FIRE TELECOMMUNICATORS


NOTE: Employee Benefits are subject to change through the collective bargaining process and are not guaranteed. For a detailed explanation of benefits currently in effect, click here to view a link to the "Stockton City Employees' Association (SCEA)" contract.

01
The Supplemental Questionnaire is part of the examination process; accordingly, it should be completed carefully. It must be submitted with your official employment application. Do not indicate "see resume" as an answer to any of these questions.
  • I certify that the information provided is accurate and complete to the best of my knowledge. I understand that any falsification may cancel any terms, conditions, or privileges of employment.
02
Questions #3-#9 require a 'Yes' or 'No' response. A 'No' response may result in the rejection of your application. Do you understand this statement?
  • Yes
  • No
03
Do you possess a high school diploma or GED?
  • Yes
  • No
04
Prior to appointment, this position requires all eligible candidates to submit to and successfully pass a background investigation, which will include a urine drug screen and a California Department of Justice fingerprint clearance (the City of Stockton will pay all fingerprinting and drug screen test costs). Do you understand and agree to these requirements?
  • Yes
  • No
05
Incumbents must be willing to work twenty-four (24) hour fire service shifts and work mandatory overtime shifts when necessary. Shift schedule will include weekends and holidays.
Do you understand and agree to this requirement?
  • Yes
  • No
06
The City of Stockton requires employees in this position to reasonably respond to emergencies at all times. Employees will be required to maintain primary residence within 45 minutes of City Hall in order to timely respond to emergencies and meet the health, safety and welfare needs of the City. New employees have up to three (3) months from date of hire to comply with the requirement. Any interested candidates must be willing to adhere to this requirement throughout the duration of employment.

Do you understand and agree to this requirement?
  • Yes
  • No
07
A minimum requirement of this position is that you possess and maintain a valid CPR card (American Heart Association BLS-C or equivalent).
Do you possess a current valid CPR card?
  • Yes
  • No
08
As a condition of continued employment, a minimum requirement of this position is that you obtain and maintain a valid emergency medical dispatch certification from the International Academy of Emergency Dispatch (IAED) within six (6) months of appointment? Do you understand and agree to this requirement?
  • Yes
  • No
09
As a condition of continued employment, a minimum requirement of this position is that you obtain and maintain a valid Emergency Medical Services (EMS) Dispatcher Accreditation from San Joaquin County Emergency Medical Services Agency within six (6) months of appointment? Do you understand and agree to this requirement?
  • Yes
  • No
10
Please select the valid certifications that you currently possess. (Check all that apply)
  • A valid CPR card (American Heart Association BLS-C or equivalent).
  • A valid Emergency Medical Dispatch certification from the International Academy of Emergency Dispatch.
  • A valid Emergency Medical Services Dispatcher Accreditation from San Joaquin County Emergency Medical Services Agency.
  • I do not possess any of the above certifications.
11
Proof of Certifications: Please provide copies of the certifications you indicated above that you currently possess no later than five (5) days from submitting your completed application. Indicate below which method you will use to submit a copy of your certifications.
  • Scan and attach to online application (preferred method); or
  • Email to anne.simpson@stocktonca.gov (type "Fire Telecommunicator II" in the subject line of your email.)
  • I do not possess any of the above certifications.
12
Experience: This position requires at least two (2) years of recent (within the last five years) full-time experience in fire or public safety dispatching. (Note: This experience must clearly be detailed on the work history section or your application may be subject to rejection.)
Do you possess this required experience?
  • Yes
  • No
13
Describe your full-time experience in fire or public safety dispatching. List the name of the public agency, dates of employment, and duties performed.
If none, please answer 'N/A' in the box below.
14
Why do you feel that your dispatching experience is comparable to the duties performed by a Fire Telecommunicator II in the City of Stockton?
15
Typing Certificate Required: Applicants must submit a valid Typing Proficiency Certificate, two years old or less, for at least 35 net words per minute within 5 days of submitting your application. The City will accept trying certificates from an agency or online testing site.
To be accepted, the typing certificate must specify the following:
  • Applicant's full name printed on certificate
  • 5-minute timed evaluation (only 5-minute tests will be accepted)
  • Minimum of 35 net words per minute
  • Date of exam
  • Number of typing errors or accuracy rate
  • Name of online testing agency/website
    Do you understand and agree to this requirement?
    •
    • Yes
    • No
    16
    Typing Certificate Submission: Typing certificates with a minimum of 35 net words per minute must be submitted no later than 5 days from the submission of your completed application
    Typing certificates may be submitted as follows:
    1. Scan and attach to online application (preferred method): or
    2. Email to anne.simpson@stocktonca.gov (type "Fire Telecommunicator II - typing certificate" in the subject line of your email)
    Do you understand and agree to this requirement?
    • Yes
    • No

    Required Question

    Agency
    City of Stockton
    Address
    400 E. Main Street, 3rd Floor

    Stockton, California, 95202
    Phone
    (209) 937-8233
    (209) 937-8234
    Website
    http://www.stocktonca.gov/
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