Job Information
SOS International LLC Resource Operations Manager in Reston, Virginia
Overview
SOSi is currently seeking an experienced Resource Operations Manager to join our team in Reston, Virginia supporting a humanitarian assistance project for our government customer. The Resource Operations Manager is a senior role reporting to the Program Manager overseeing the day-to-day activities, specifically within the area of Performance Management (Organizational, Process, and System Effectiveness), in a fluid and dynamic environment. Must be able to quickly learn and integrate new concepts with past experience and apply both to address customer needs. A wide degree of creativity and latitude is expected, and the individual will rely on self-directed learning, experience, and judgment to plan and accomplish goals.
Essential Job Duties
Provide managerial guidance and oversight of the program resource operations
Provide program-wide oversight of all inputs, outputs and outcomes associated with program performance
Assist the Program Manager to develop and deploy Performance Management program capabilities and applications that contribute to the achievement of business, program, and contract objectives
Oversee daily performance ofcontract support personnel ensuring program requirements are met in accordance with the contract statement of work (SOW) at best value (Performance, Quality, Cost)
Communicate directly with customer operational and program leads as required (or delegates and provides oversight, accordingly) to maintain a good, effective working customer relationship
Hold operational meetings as required to discuss operations and support personnel performance in order to identify program deficiencies and propose potential solutions
Conduct analysis and provide reports with recommendations for all assigned work functions, activities, processes and organizational departments
Assist with the development of systems, processes and tools to enhance program performance
Maintain communication with program support staff setting program goals and objectives by assisting the various supporting teams to establish operational policies and procedures to enhance program operations
Coordinate directly with corporate Information Technology (IT), Recruiting/HR, and Travel departments to facilitate achievement of overall performance objectives
Perform administrative tasks as required to achieve assigned duties and responsibilities
Assist in Sourcing, Intake Qualifications i.e. Training and Testing, Security, Customer Training, SOSi Training, Hiring, Acquiring, and Workforce Engagement
Minimum Requirements
Bachelor’s Degree; HR or Military experience may be substituted for a college degree
Minimum of eight years of Operations/Operations Support experience
Minimum of five years supervisory experience
Strong computer skills (Microsoft Office, Word, Outlook, PowerPoint, and Office Software)
Experience working in a Government Contractor environment
Willingness to work in a “hands-on” role, multi-task, adapt to shifting priorities, and work extended hours to include weekends (if required) in a high-energy, deadline oriented workplace
Must be high-energy, flexible, work well with teams, and able to find creative solutions
Preferred Qualifications
Experience with interpretation, translation, or linguistic operations strongly preferred
Master's Degree preferred
Work Environment
Work in office in Reston on hybrid schedule
Requires periods of non-traditional hours including consecutive nights or weekends when necessary
May require ability to lift/and or move objects or packages of up to 25 lbs
May require up to 25% travel in support of assigned tasks and responsibilities