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Onsite - Work onsite all of the time

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$15.00

Per Hour

Position range in Fort Wayne, IN Metropolitan Statistical Area $18.27 - $24.24 Per hour

Dispatcher - Full Time Wells County Council On Aging Occupation: Dispatchers, Except Police, Fire, and Ambulance

Location: Bluffton, IN - 46714 Positions available: 1

Job #: 10708131 Work At Home option: No

Posted: 5/1/2024 Updated: 5/2/2024 Expires: 6/7/2024

Source: Indiana Career Connect Site: Indiana Career Connect

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Job Requirements

Job Properties

Job Description

Report to: Transportation Program Manager
Salary Classification: Non-Exempt
Compensation: Starting Salary: AM/PM Dispatcher $15/hr; ETO: 6 hours per pay period; Holidays: 11 (earn ETO & Holidays after 90 days); Paid Lunch: 1 hour -- Paid lunch hour based on # hours worked each day ~ see Employee Handbook, Section 3.12 Timekeeping
Position Summary: Communicates throughout the day with van drivers and office staff to ensure all clients are picked up timely, in addition to scheduling trips with clients using our computerized scheduling and reporting system. Works closely with the Transportation Program Manager (TPM) to make certain all aspects of the Transportation System are operating correctly and efficiently.

ESSENTIAL DUTIES

Answers incoming calls or walk-ins promptly, gathers comprehensive information, and communicates information to the appropriate individual.
Dispatches/communicates information to drivers, as needed, using a two-way radio system or alternate methods, as necessary, in order to facilitate the timely pick-up and drop-off of passengers.
Input driver logs into WOW database if Associate Director is out of the office for more than 2 days.
Ensure data in WOW database is accurate.
Confirm each dispatch shift checklists are complete - nothing left unfinished.
Schedule and keep track of Out of County trips.
Double check scheduled medical trips to determine the client’s Medicaid eligibility.
Prepares and provides schedule/route information (being mindful of driver ETO), ensures Medicaid Southeastrans (SET) trips are scheduled/deleted as needed, assign SET Medicaid trips, and dispatch directions to drivers, as required.
Communicates with the general public, including passengers, families, staff, community agencies, and other providers in order to address the needs/requirements of passengers.
Work as team with the other dispatchers as needed to ensure all daily tasks are completed.
Provides coverage for Dispatch breaks and helps cover ETO days.
Contacts emergency personnel, such as police, ambulance, and fire department, when necessary, using the telephone, email, or alternate methods in order to ensure the safety of all passengers and drivers. Informs TPM and other Admin staff of the situation.
Communicates with drivers and other appropriate individuals, as necessary, to facilitate assistance as needed for vehicle maintenance issues, scheduling oil changes - deferring major repairs to TPM.

Lead Dispatcher:

Check iPads, Radios, Foggers ~ charged and updates completed.
Assign van weekly’s ~ update file in Shared folder.
Check monthly fuel sponsor signs utilizing spreadsheet provided by Associate Director or TPM. Have driver change out signs as indicated by gasoline sponsorship spreadsheet.
Check SET Available Trips List to see if Wells County trips are unassigned. Scroll down and check address and or zip code.ADDITIONAL DUTIES when applicable
Communicate effectively with Associate Director and or Executive Director throughout the day.
Have knowledge of where each driver is at all times ~ utilize schedules and GPS.
Ensure all fleet vehicles are utilized on a regular basis by following a rotation schedule.
Confirms that clients have been delivered to their final destination.
Ensures all drivers have arrived back at base and all vehicles and keys are accounted for—if closing.
Check out drivers ~ paperwork and money complete and accurate.
Create/print driver schedules for next day - if closing.
Make sure drivers are aware of their start time at checkout.
Ensure walkway is free of debris (snow, leaves, etc.), shoveled and salted, if necessary, may enlist the assistance of other staff.
Comply with all company policies, procedures, and safety regulations at all times.
Complete any and all additional work assigned by the administration team.

COGNITIVE REQUIREMENTS

Ability to determine vehicle travel path to ensure the safe and timely transportation of passengers.
Ability to evaluate, determine and communicate the proper course of action in situations that may pose a safety risk.
Possess strong organizational and prioritization skills.
Ability to analyze and solve problems.
Ability to effectively communicate, including strong oral and written communication skills.
Ability to learn, understand and communicate, as necessary, all schedules/routes and other pertinent information.

The cognitive requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS
The lead dispatcher’s hours of work and work schedule vary if a member of the dispatch team is off for their shift. The position requires being seated for extended periods of time performing office/computer work. The work environment is a controlled setting with normal temperatures and levels of light. There may be some occasional pushing, pulling, or lifting force up to 25 lbs. The position requires frequent interaction (talking/hearing) with drivers, other staff members and the public.

EDUCATION AND/OR QUALIFICATIONS
The following statements represent the minimum experience and training standards that a dispatcher must possess, provided that equivalent substitutions will be permitted in case of deficiencies in either experience or education.

High school diploma or GED equivalency
Must pass a criminal background check
Should possess above average computer knowledge and work efficiently in Microsoft Suite
Ability to multitask, work well in a team environment and thriving under pressure is a must!
Soft skills include being a self-starter, compassionate, patient, and enjoy working with the elderly, the disabled and others needing assistance
Must be reliable
Ability to handle confidential information
2 years or more of customer service experience preferred

EMPLOYER
It is the policy of Wells County Council on Aging to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Wells County Council on Aging will provide reasonable accommodations for qualified individuals with disabilities.

The Executive Director can revise this job description at anytime.

Employer Research

Wells County Council On Aging
Is a Non-Profit employer
Company Profile:

The Wells County Council on Aging serves all Wells County residents, especially senior citizens age 60+ and persons with disabilities. The Wells County Council on Aging is a private 501(c)(3) not-for-profit corporation. Our office hours are Monday through Friday 8:30 am to 4:30 pm.

Mission Statement
“Our mission is to provide services deemed appropriate for the community and to promote independence, dignity and advocacy for all older adults and persons with disabilities.”

20-49 employees

Jobs from this Employer

See all jobs from Wells County Council On Aging

Location/Work Site Information

Address: 225 Water St, Bluffton, IN 46714

Work At Home option:

Location/Work Site Industry (NAICS):

Other Social Advocacy Organizations (813319)

Compensation and Hours

Salary Range: $15.00 (minimum) DOE (Depends on Experience) Benefits Provided: Holidays, Sick Leave, Vacation Other Benefits: Not Available Full or Part Time: Full Time (30 Hours or More) Job Duration: Over 150 Days Type of Job: Regular

Shift: Not Applicable

Hours per Week:
Hours Not Specified

View what local employers are paying Dispatchers, Except Police, Fire, and Ambulance

Work Experience

Minimum Experience Required: 3 months

Education and Training

Minimum Education Level Required: High School Diploma or Equivalent

Required License/Certification: No

Related Education Opportunities

Skills Required

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Specialized Job Requirements

Driver's License Required: Yes, Operator License.

Minimum Age Requirement: 18. Reason for Age Requirement: Insurance.

Occupation Information

Occupation:

Dispatchers, Except Police, Fire, and Ambulance

Other Matching Jobs:

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Other Related Jobs:

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Job Distribution:

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Supply and Demand:

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Future Employment Outlook:

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Jobs Available

This section shows the number of job openings advertised online in Wells County, IN for Dispatchers, Except Police, Fire, and Ambulance and for the related occupational group of Office and Administrative Support Occupations on June 1, 2024 (Jobs De-duplication Level 2).

This table contains Occupation, and Job Openings
Occupation	Job Openings
Dispatchers, Except Police, Fire, and Ambulance	2
Office and Administrative Support Occupations	7

More flames means greater demand. Rankings are based on Indiana’s future job demand, wage level and current job posting data.

There were 2 job openings advertised online in Wells County, IN for Dispatchers, Except Police, Fire, and Ambulance on June 1, 2024. There are also 7 job openings advertised online for the related occupation group of Office and Administrative Support Occupations in Wells County, IN on June 1, 2024.

Source: Online advertised jobs data. INDemand Ranking is developed by the Indiana Department of Workforce Development and is based on short and long term projected employment, growth openings, percentage change, real time labor market information and wage level.

Career Ladder

Personal Requirements

Knowledge:

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Abilities:

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Work Styles:

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Nature of the Work

Importance:

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Work Activities:

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Tasks:

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Working Conditions:

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Tools and Technology Skills:

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