WI3661988

1

High School Diploma/GED

High School Diploma/GED Equivalent

Unspecified

40

JOB REQUIREMENTS: Lutheran Social Services (LSS) is a private,
non-profit, human service agency providing a variety of services
throughout Wisconsin and Upper Michigan. Over the years, LSS has grown
to become one of the largest human service agencies in the two state
area serving more than 125,000 clients annually. We are looking for
passionate, mission-driven individuals like you to help provide services
including outpatient behavioral health management, international,
domestic and special needs adoptions, older adult services, support
services for children, youth and families, community corrections
programs and support services for adults with disabilities and/or mental
health concerns. Motivated by the compassion of Christ, we help people
improve the quality of their lives. Does this describe your personal
mission statement? Are you motivated to serve by sharing your talents?
If you would like to help us achieve our mission, please apply for the
following opportunity. Description Lutheran Social Services of WI and
Upper MI is currently seeking an IT Customer Support Specialist to join
our Help Desk team. IT Customer Support Specialists provide tier 1 and
tier 2 help desk support to internal customers throughout Wisconsin and
Upper MI. The role will work with a team of 3 IT Customer Support
Specialists as well as the Systems Analyst and System Administrator. The
position is located in our corporate office in West Allis with hours
primarily Monday through Friday, 8 AM - 5 PM, no weekends or on-call.
This position requires colleagues to be onsite at the West Allis office
for onboarding and training with the possibility to work from home on
occasion once training is complete. Under the direction of the Support
Supervisor, the IT Customer Support Specialist is responsible for
maintaining, analyzing, and troubleshooting computer systems, hardware,
and computer peripherals for multiple locations in Wisconsin and Upper
Michigan including networked and standalone equipment. The IT Customer
Support Specialist is responsible for answering calls, emails, and
returning voice mails resultant from customer contacts for support. This
individual is responsible for assisting with any application, hardware,
peripheral or other situations that require IT Customer Support
Specialist input. The IT Customer Support Specialist collaborates
closely with Sr. Customer Support Specialists and the Support Supervisor
when issues arise to ensure they are resolved quickly and communications
are being delivered to management and impacted users in a timely manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES: This list of duties and
responsibilities is not all-inclusive and may be expanded to include
other duties and responsibilities, as management may deem necessary from
time to time. Receive and resolve IT trouble tickets logged through call
tracking system Provide IT\... For full info follow application link. We
are an Equal Opportunity Employer. EOE/M/W/VET/DISABILITY \*\*\*\*\*
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/9B77A96D4EFC4131