Job Listing
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| Job ID: 14048936 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Customer Service Specialist |
| Work Type: | Work Days: Weekdays, Work Vary: No , Shift: First (Day), Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | 401(k) or other retirement, Dental Insurance, Health Insurance, Holidays, Sick Leave or PTO, Vacation or PTO, Vision Plan |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | |
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| Experience Required: | Unspecified |
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| Required Skills: | Minimum Qualifications
Associates/technical degree and moderate experience in customer support services or processing driver’s licenses or passport applications preferred, or equivalent combination of education and experience.
Special Qualifications
Meet State of Minnesota requirements for driver’s license agents within six months of hire OR Obtain U.S. Department of State passport acceptance certification within six months of hire.
Required Knowledge, Skills, and Abilities
Knowledge of modern office practices, procedures, and equipment.
Knowledge of computer applications including spreadsheet, word processing, and other software programs used in the Finance and Property Services Division.
Knowledge of data privacy practices and ability to maintain confidential documents and information.
Knowledge of county policies and ability to apply them to assigned work.
Knowledge of federal, state, and local laws, rules, regulations, and guidelines related to assigned work.
Skilled in high volume, face-to-face customer service and communications.
Ability to complete assigned work with accuracy and strong attention to detail.
Ability to understand, follow, and communicate written and oral instructions.
Ability to read a manual and apply its procedures to assigned work.
Ability to work without close supervision.
Ability to collect and organize data and convert to written reports.
Ability to organize work and adhere to administrative or statutory deadlines.
Ability to accurately perform cashier functions, operate a cash register, and make correct change.
Ability to analyze data for inquiries and reporting purposes.
Ability to maintain regular and timely work attendance.
Ability to establish and maintain effective working relationships with co-workers, county officials and department heads, employees, other governmental employees, and the public.
Regular and timely work attendance. |
| Preferred Skills: |
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| Job Description: |
Performs work providing customer service and administrative support for the Finance and Property Services Division, including processing driver's licenses, vital records and marriage licenses, processing property tax payments and records, providing general customer service, assisting with election administration, and related work as apparent or assigned.
Work is performed under the supervision of the Customer Service Supervisor.
Essential Functions
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.
Processes driver’s license and Minnesota ID card applications as an agent of the State of Minnesota.
Processes passport applications as an agent of the U.S. Department of State.
Collects and records property tax payments.
Receives and responds to department telephone inquiries and directs calls to other staff as appropriate.
Performs data entry or clerical tasks in support of division functions including property taxation, property records, property assessment, payroll, accounting, and elections.
Provides general and technical information in person and by telephone.
Performs cashier functions for payments received by the department.
Processes and reviews property transactions on legal documents for accuracy and completeness.
Reconciles and completes driver’s license reports to State of Minnesota.
Prepares county funds for bank deposit.
Assists in processing licenses and permits issued through the Finance and Property Services Division.
Assists with election activities including absentee voting, equipment testing, and election judge training.
Performs clerical tasks including preparation of outgoing mail, filing, scanning, and ordering supplies.
Performs other related duties as assigned.
Working Conditions
Physical Requirements and Activity
This work requires the frequent exertion of up to 10 pounds of force and occasional exertion of up to 25 pounds of force; work regularly requires standing, speaking or hearing and using hands to finger, handle or feel, frequently requires walking and sitting and occasionally requires reaching with hands and arms and repetitive motions.
Sensory Requirements
Work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound.
Sensory Utilization
Work requires preparing and analyzing written or computer data, visual inspection involving small defects and/or small parts and observing general surroundings and activities.
Environmental Conditions
Work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).
The statements in this class description are intended to describe the general nature and level of work being performed by incumbent(s) assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
SUPPLEMENTAL INFORMATION:
A fully completed Isanti County Online Application and resume must be received by Human Resources by the closing date and time listed on the posting. Any materials received after the closing date and time will not be considered.
The application will be evaluated in a Training and Experience Assessment worth 100 points. Veterans Preference will be applied in accordance with Minnesota law. A score of 80 or better is necessary to continue in the process. A top group of qualified applicants will be invited to the interview process.
Final appointment is contingent upon the applicant passing a background investigation including a criminal history search. Costs of the background will be paid for by Isanti County.
Refer to ID CUSTO001152 when applying |
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