WI3652021

1

High School Diploma/GED

High School Diploma/GED Equivalent

Unspecified

40

JOB REQUIREMENTS: At Landmark Credit Union, we succeed by putting people
first - and that starts with you. Our culture of inclusion and
collaboration enables us to support our members\' financial wellbeing,
positively impact the communities we serve, and help our associates grow
their careers. Bring your authentic self to work as part of an
organization where you\'ll feel valued for your unique qualities, are
enabled to reach your full potential, and are recognized for your
contributions to our success. We strive to ensure you feel empowered to
grow and succeed, while also feeling valued and taken care of, as we all
do our part to put people first. We invite you to learn more about this
and other opportunities at Landmark Credit Union. NATURE AND SCOPE This
position reports to the AVP, Member Solutions. Serves as a subject
matter expert and training resource for the Member Solutions department.
Responsible for assisting internal or external partners, or members as
needed, while also reducing delinquencies and risk for the Credit Union.
Monitors the effectiveness of the Credit Union\'s policies and
recommends changes when necessary. REQUIREMENTS 1. Must have a high
school diploma and a minimum 2 years collection experience. Experience
in bankruptcy or legal is preferred. 2. Excellent verbal and written
communication skills, problem solving skills, organizational skills, and
the ability to work independently. 3. Ability to use independent
judgment and discretion in various situations while maintaining a high
degree of confidentiality. 4. Experience or ability to gain proficiency
in all relevant programs and systems used for this job. 5. Must develop
a thorough understanding of company policies and procedures as they
relate to this position. Must comply with all company policies and
procedures and all job-related state and federal laws and regulations.
6. Experience with Microsoft Suite products and Adobe. PRINCIPAL
ACCOUNTABILITIES 1. Works accounts with a range of delinquencies,
usually sixty days past due or more. 2. Draws conclusions by analyzing
account information, financial transactions, legal documents, and
gathers any additional information necessary to determine appropriate
solutions. 3. Manages daily queues and assignments through Member
Solutions systems, vendors, emails, etc. 4. Communicates and negotiates
with 3rd party vendors such as attorneys, investors, government
entities, or service providers. 5. Analyzes complex payment histories,
financial documents, legal documents, or location information. 6.
Prioritizes workload dependent on regulatory deadlines. 7. Manages
specialized reporting responsibilities. 8. Reads contracts and legal
documents, and shares with attorney, when needed. 9. Cross trains Member
Solutions Associates or Assistants in specialty area. 10. Acts as a
Member Solutions Associate when not\... For full info follow application
link. EO/AA Employer; including veterans and individuals with
disabilities \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/1D5FE55FF00246ED