Job Listing
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| Job ID: 14044779 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Patient Services Representative |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | Unspecified. |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | Bachelor's Degree |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
Job ID358275
LocationTwin Cities
Job FamilyLR-Health Care NonProfessional
Full/Part TimeFull-Time
Regular/TemporaryRegular
Job Code5001
Employee ClassAFSCME Unit 4 - Health Care
About the Job
General Statement of Responsibilities:
Teamwork is an essential skill to promote synergy within the organization. Must be able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit. Must have excellent communication skills and be able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or clients; listen well. Staff is expected to demonstrate a high level of service delivery; do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.
The intent is that on any given day staff will be engaged in some or most of these tasks, but that the task mix may vary from day to day depending on patient flow.
Front Desk Check-In:
Welcomes, guides and directs visitors and other customers.
Checks in patients in an accurate, efficient, and timely manner, and professional manner
Captures or completes the registration process in an accurate, efficient, and timely manner
Identifies and accurately collects co-pays or appropriate fees/payments
Collection of documentation of informed consent to services, and rights and responsibilities of the patient and the organization. Privacy of health information, managing the release of protected health information as requested.
Provide patients with appropriate forms, questionnaires, etc
Directs patients to the appropriate care area
Cleans and maintains a neat and orderly clinic lobby/patient areas and work areas
Resolves non-clinical patient issues, provides backup and coverage as needed.
Prioritizes between these functions on an ongoing basis to maximize efficiencies of clinic schedules and reduce patient waiting times.
Communicate to patients: Information about the organization's services, such as: access to Urgent Care, Gopher Quick Clinic, Primary Care, Women's Health, Physical Therapy, Nutrition, Travel Clinic and other areas of clinical services.
Arranges any accommodation or interpreter services needed for the patient visit.
Answers telephone, responds appropriately to the caller and redirect calls as needed
Takes and relays messages requiring follow-up to appropriate individuals
Maintains knowledge of appointment scheduling practices, policies and procedures.
Schedules appointments or procedures in clinic in an accurate and timely manner
Front desk resource/liaison for patients, providers, staff
Information about the organization's consumer feedback, complaint procedures, and assisting them to access these processes as needed.
Maintain confidentiality of patient health data.
Complete mandated requirements such as HIPAA training, OSHA and MERTKA reviews Information Desk:
Welcomes, guides and directs patients, visitors and other customers.
Answer the main information desk line and process the callers request or transfer to appropriate service location.
Respond to emergencies; this may require a call to the internal emergency number or communicating with Urgent Care RN.
Maintain and secure patient pick-up file folders as well as verifying identity of persons picking up information.
Assisting students with MN Law vaccine requirements; student class hold removals by telephone, fax or by mail-in.
Collect and if appropriate sign for delivered items and notify recipients.
Assist patients with referral processing.
Referrals:
Internal referrals-Direct patients to the Appointment Desk or appointment telephone line.
External referrals-Review patient's insurance and if covered by the SBP advise the patient of the 80/20 coverage benefit.
Refer patients to Student Insurance for benefit questions related to one of the student plans and to patients' member services representative if covered by their own commercial insurance plan.
Schedule all services that require assistance, or when the patient needs or requests assistance.
Complete EMR documentation.
Provide the patient with directions and clinic information.
Work Environment:
Promote a safe, equitable, and respectful environment in which concerns can be addressed effectively.
Physical Demands:
Continuous sitting or standing with sit and stand workstation. Occasional walking. Occasional standing. Frequent repetitive grasping, twisting/turning to perform various front desk duties such as entering data into the computer system, grabbing patient labels, standing to talk to patients or walking to assist patients and/or staff. Frequent speaking, listening and hearing interaction with patients who may be sick, staff, and the general public.
Qualifications
Required Qualifications:
Business college, office skills training, university level education, clerical experience involving contact with the public, or a combination of the above totaling four years.
Experience in a multicultural medical or social services setting.
Must be able to communicate verbally and in writing in clear understandable English.
Demonstrated customer services/patient relations skills and experience.
Demonstrated critical thinking skills and detail oriented.
Demonstrate ability to function with multiple priorities and interruptions.
Flexible with assignments and able to perform a wide variety of front desk functions
Demonstrated commitment to promoting a culture that respects and advances diversity and inclusion.
Preferred Qualifications:
Previous experience working with projects involving data collection and patient relations.
Strong skills and experience in Insurance verification data collection and data capture in electronic medical record (EMR).
Proven ability to learn job skills and provide patient services
Proven ability to accurately schedule appointments
Experience working with individuals from diverse racial, ethnic, and socioeconomic backgrounds.
About the Department
About Boynton Health, Patient Assistance and Information
Boynton.umn.edu
Boynton Health, a nationally recognized leader in college health, is transforming health and academic success for students. Our mission is to create a healthy community by working with students, faculty and staff to achieve physical, emotional and social well-being. Boynton provides comprehensive health care to students, faculty and staff. Boynton conducts significant outreach efforts including student-led health promotion in the areas of sexual health, nutrition and stress management. It conducts a comprehensive survey of college students to give postsecondary institutions a look at the health of their students. And it conducts community-based public health initiatives to support the health of everyone on campus.
Benefits
Working at the University
At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life... For full info follow application link.
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.
Refer to ID 76984271_2 when applying |
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