Contractors’ Warehouse —
Systems Engineer

Position Purpose:

This role focuses on managing mobile Linux desktops through WorkSpaceOne from Omnissa. We are seeking an experienced, self-driven engineer to oversee imaging, configuration, custom software deployment, and the overall user experience for mobile Linux desktops used in our stores. Experience with mobile device management in a large retail environment is preferred.

As a Systems Engineer, you'll be part of a dynamic team that helps support millions of customers and associates, and powers our $130B business. This team creates, deploys and supports the production infrastructure, while helping each other grow their technical and leadership skills. As a Systems Engineer, you will be part of a dynamic team with engineers of all experience levels who help each other build and grow technical and leadership skills while creating, deploying, and supporting production infrastructure.

Key Responsibilities:

• 30% Delivery & Execution – Performs configuration, debugging, and support for information technology solutions; Performs field and corporate roll-outs of technology; Performs the stand up the necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure needs; Executes basic project planning and reporting; Performs test suites (functional, destructive, etc) to enable successful rapid deployment of infrastructure as code to production
• 10% Learning – Keeps abreast of innovations and industry trends as well as changes to internal systems and determines how they impact tools, training, and support necessary to keep systems up, running, and secure; Participates in and contributes to learning activities around modern systems engineering core practices (communities of practice); Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizations
• 10% Planning & Analysis – Uses critical thinking to approach problems and create solutions; Collaborates with senior leaders on assignments; Determines opportunities for improvement based on volume of tickets and contributes stories for the remediation
• 50% Support & Enablement – Collaborates with product and project teams to understand needs and enable them with infrastructure; Leverages tooling and custom applications to monitor the operational status of applications, infrastructure, networks, databases, and security; optimizes and tunes performance as appropriate; Performs root cause analysis, debugging, support, and post-mortem analysis for security incidents and service interruptions; Maintains, upgrades, and supports existing systems and infrastructure to ensure operational stability; Opens and manages vendor problem tickets to resolution; Produces in-house documentation around solutions; Monitors tools and proactively helps teams struggling with systems issues and informs senior engineers of negative trends; Provides application support for software running in production; Supports the creation of scripts and tools that that drive automation and enable product teams and end users to move towards self service

Direct Manager/Direct Reports:

• This position typically reports to Systems Engineer Manager or Sr Manager
• This position has 0 Direct Reports

Travel Requirements:

• No travel required.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• 0-1 years of relevant work experience
• Professional or educational experience as an Information Technology Engineer
• Interest in working as part of a collaborative, cross-functional, modern engineering team
• Experience with basic infrastructure, network, database, or security troubleshooting and remediation
• Experience installing and upgrading applications or databases
• Experience monitoring the operational status and performance of systems, networks, or databases
• Knowledge of basic operating system commands and utilities as well as scripting
• Exposure to agile processes
• Exposure to cloud platforms such as GCP and Azure
• Experience supporting a retail or 24×7 operation
• Exposure to version control systems
• Exposure to a CI/CD toolchain
• Exposure to production system designs including Infrastructure as Code, High Availability, and Performance monitoring

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 1

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Global Perspective
• Manages Ambiguity
• Nimble Learning
• Self-Development
• Collaborates
• Cultivates Innovation
• Situational Adaptability
• Communicates Effectively
• Drives Results
• Interpersonal Savvy