K2United is an organization housing two distinct brands, tied together by a shared purpose to create solutions so that those we serve thrive. Through our two brands, K2Share and CareerSafe, we provide federal advisory services and online education for workforce readiness, respectively. This job posting relates specifically to K2United.
K2United is seeking an IT Supervisor to join and lead our IT Support team. Our ideal candidate thoroughly understands all stages of the IT support process and is passionate about using their technical skills to contribute to positive employee experiences related to IT systems.
About You
You’re a technically capable, strategic thinker who enjoys collaborative solutioning. You’re not afraid to express new ideas, have a genuine interest in technological trends, and thrive on tackling new challenges. You enjoy interpreting and organizing all the details and components that enable our IT Support Technicians to provide outstanding and personalized employee support. At a minimum you have:
- experience in a Support Desk environment (IT preferred)
- 1+ years supervisory experience
- a strong understanding of technical issues and how to resolve them
It’s not required, but experience working with applications like ServiceDesk, Jira, and Confluence is a plus. You’ll really impress us if you have certifications in ITIL4, COMPTIA, A+, or equivalent training.
Your Impact
In this role, you’ll have the opportunity to act as a liaison to our organization’s employees, helping ensure their IT needs are met with positive interactions, efficient solutions, and effective support. Your responsibilities will include:
- providing process clarity, support, and resource organization to IT Support team members
- prioritizing support requests and managing the ticket backlog to ensure quick and effective resolution of issues
- maintaining metrics to clearly reflect workload and effectiveness of IT Support team members
- clarifying requestor needs and priorities, acting as a liaison between requestors and the IT Support Technicians
- coordinating with organizational stakeholders to identify IT needs, ensuring successful onboarding, managing licensing for external systems, and communicating IT changes
- performing user administration for O365 and accounts in external systems (e.g., Miro, Salesforce)
- critical review of new technologies (hardware and software) to align with industry best practices and K2United needs, including coordinating training among the IT Support team to stay current with technologies
Who is K2United?
At K2United, collaboration and innovation are the bridge between the problem and the solution. We see each day as a new opportunity to build something spectacular and make an impact. Every member of our organization is united by a common purpose: we create solutions so that those we serve thrive.
We think we’re a pretty fantastic company to work for, but you don’t have to take our word for it: K2United is a certified Great Place to Work®, and we’ve been named one of the Top 25 Small Workplaces in Texas and one of the 100 Best Small Workplaces™ in the U.S.
Salary Description
$75,000
Benefits
We’re invested in the people who make our success possible. As a K2United employee, you’ll enjoy a comprehensive set of benefits and opportunities that meet you where you are. These benefits include:
- flexible schedules and remote working options
- low-cost, comprehensive medical benefits for employees and their families
- our quarterly Wellness Reimbursement Program
- tax-saving and retirement benefits, including 401(k) with matching and medical savings accounts
- the companywide incentive program
- generous PTO (Paid Time Off) and leave policies, including paid parental leave
- continuing education and professional development support
- a robust employee engagement program, including both in-person and virtual events
Applicants must be willing to submit to a drug test, credit check, and background investigation as part of the selection process.
The U.S. government restricts access by Foreign Nationals to certain types of technology and technical data. Consequently, this posting is intended only for U.S. citizens.
K2United, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sex, gender identity, sexual orientation, disability, or protected Veteran status.
