WI3666306

1

High School Diploma/GED

High School Diploma/GED Equivalent

First Shift (Day)

40

JOB REQUIREMENTS: Implementation Specialist I - IMPLE005198
DESCRIPTION/RESPONSIBILITIES: As an Implementation Specialist on the
Client Implementation team, you support the seamless onboarding of new
clients & launch of customer programs, including but not limited to:
providing guidance and support in the design of custom websites,
determining which products customer will carry, developing creative
materials from templates, understanding customer business requirements
and how they relate to Lands\' End processes, executing customer
reporting needs, and supporting customer contacts in a number of other
tasks as needed. Additionally, you work collaboratively with a variety
of internal and external resources to execute processes and solutions
that meet customer program requirements. These resources will include
New Business Development, RFP, Call Center, Business Outfitters
Creative, A/R and Inventory Management, Web Development, Lands\' End
Order Services, Information Services, and outside vendors. You should
also be willing to learn the Lean and Agile methodologies to provide
quick turnaround on customer needs and keep an eye to improving the
day-to-day onboarding & implementation processes, and work as part of a
team to report on activities that impact the health of the business.
This position is based in Dodgeville, WI. \* Support the onboarding of
new clients and successful launches for assigned accounts this includes
ensuring that all milestones are achieved promptly and efficiently. \*
Function as main point of contact for customer collaborate with clients
to deeply understand their business objectives & launch goals to
customize and tailor their product implementation. \* Coordinate and
facilitate client meetings with a focus on business objectives &
defining scope for a successful launch. \* Manage relationship and
communication between cross-functional partners and customer. \*
Actively identify areas for improvement and proposed solutions for
issues for both internal and client facing processes/procedures. \*
Successfully & meticulously document project scope, launch metrics
(where applicable) and project handoff documentation. Execute a seamless
handoff process between client implementation & maintenance project
team. \* Document Account Specialist processes for assigned account(s)
following Process Documentation Templates/Processes. \* Participate in
additional projects as assigned to achieve strategic business goals. \*
Travel may be required 4-6 times per year to support accounts. \* May
work on special projects/other duties as assigned. Equal Opportunity
Employer/Protected Veterans/Individuals with Disabilities The contractor
will not discharge or in any other manner discriminate against employees
or applicants because they have inquired about, discussed, or disclosed
their own pay or the pay of another employee or applicant. However,
employees who have access to the compensation information of other
employees or applicants as a part of their essential job functions
cannot disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information, unless the
disclosure is (a) in response to a formal complaint or charge, (b) in
furtherance of an investigation, proceeding, hearing, or action,
including an investigation conducted by the employer, or (c) consistent
with the contractor\'s legal duty to furnish information. 41 CFR
60-1.35(c) Equal Opportunity
Employer-minorities/females/veterans/individuals with
disabilities/sexual orientation/gender identity \*\*\*\*\* OTHER
EXPERIENCE AND QUALIFICATIONS: Skills \* Strong communicator with the
ability to establish customer relationships. \* Action oriented with the
ability to work in a fast-paced environment and manage multiple projects
while remaining flexible in a self-directed, organized, decisive,
professional, and objective manner. \* Ability to identify & implement
innovative operational processes. \* Experience in effectively
collaborating and communicating with customers and colleagues in a
friendly, easy-to-understand and efficient manner, consistent with
Lands\' End philosophies. \* Strong analytical, interpersonal, written,
verbal, listening and negotiation skills as well as the ability to think
creatively. \* Ability to delegate, hold self and others accountable,
and prioritize tasks for optimum efficiency. \* Demonstrate independent
problem-solving skills with the ability to uncover root causes. \*
Ability to be flexible and embrace change in a positive manner. \*
Demonstrate self-awareness and a desire to grow professionally. \*
Extensive knowledge of Microsoft Office Suite, specifically Excel.
Available for minimal travel, including some weekends. \* Ability to
adhere to Lands\' End Attendance expectations. \*\*\*\*\* APPLICATION
INSTRUCTIONS: Apply Online:
https://ars2.equest.com/?response_id=2798b10e2e40a111464026823eba0ed2
Other: Applicants ONLY to apply via URL link provided!