Account Support Team Lead

Applied Industrial Technologies, Inc. - Strongsville, OH

Posted: 3/4/2024 - Expires: 6/2/2024

Job ID: 270544268

Report this job

Apply Now

Save to My Profile

Job Description

LOOKING FOR A COMPANY WITH A GREAT CULTURE AND A RICH HISTORY OF SUCCESS? APPLY TODAY TO LEARN ABOUT OUR ACCOUNT SUPPORT TEAM LEAD ROLE!
Our company culture is friendly, fun with healthy competition and rewards. At Applied Industrial Technologies, we offer integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed.

Customer service professionals-don't pass up this opportunity for a great new job with a global industrial distribution company that combines team leadership with sales operations. Join our team at Applied Maintenance Supplies and Solutions! In partnership with more than 2,000 world-class manufacturers, we are an industry-leading value-added distributor of a wide variety of innovative, efficient, and reliable industrial products. We are currently seeking an experiencedAccount Support Team Lead to help us to maintain that commitment as we continue to grow.

In this position, you will oversee day-to-day account support department while also providing leadership to our team of specialists. This will allow you to showcase not only your administrative and project management skills, but also, you're coaching and mentoring capabilities. If you relish the idea of serving customers through everything, from hands-on operational duties, to salesmanship and team motivation efforts, and if you have the background we're looking for, we want to talk with you!

Job Responsibilities

As anAccount Support Team Lead, you will direct customer service operations and support our customers through many different avenues. This is a multi-aspect role that encompasses both service management and leadership and coaching of our account support professionals. This position reports directly to our Sales Operation Manager.

Your specific duties in this role will include:

Managing account setup, master data, and change activity for the division
Championing the development of leadership competencies that drive individual and team goals
Drive customer portal activity, accuracy, and overall implementation
Assisting with the outstanding AR/AP for the division to exceed goals and reduce balances on a weekly basis.
Troubleshooting account root cause discrepancies and create prevention plans to stop future discrepancies
Hiring, training, and developing account support personnel
Reviewing and completing monthly reports
Ensuring that customer relations are maintained at a high level
Utilizing key metrics to evaluate and recommend best practices for operations
Managing internal and external relationships
Creating a positive, dynamic, and fun work environment

POSITION REQUIREMENTS

As an Account support Team Lead, you must be a strong, motivational leader with strong administrative, project management, and mentoring abilities. You should also be highly detail-oriented with solid analytical and problem-solving skills. It is also important that you display excellent verbal and written communication, and interpersonal skills, as well as the ability to establish rapport and build solid relationships with service staff and a wide variety of customers.

Specific qualifications for the role include:

1+ years of proven sales or customer service leadership experience in an industrial atmosphere or parts counter
High school diploma or GED
Computer proficiency and the ability to quickly learn our ordering system
Strong Microsoft Excel skills
ERP / SAP experience, a plus

Work for a corporation that believes in developing its people. Individual contributors with fresh ideas and passion for excellence are encouraged and rewarded. For immediate consideration,Apply Today!

Applied Maintenance Supplies & Solutions (Applied MSS) is a leading value-added distributor of C-Class Maintenance, Repair, Operating and Production (MROP) supplies specializing in fasteners; cutting tools & abrasives; paints & chemicals; electrical; pipes, valves & fittings; safety & PPE; janitorial; transportation; shop supplies; and more serving customers in virtually every industry.

Applied MSS is a part of Applied Industrial Technologies (NYSE: AIT), a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.

If you need accommodation for any part of the employment process because of a disability, please send an email to hiring@applied.com or call 216-426-4389 to let us know the nature of your request.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.

See all jobs from this company

Job Summary

Employment Type:: Full Time Employee
Job type:: Federal Contractor
Skill Based Partner:: No
Education Level:: High school graduate
Work Days:: Mon, Tue, Wed, Thu, Fri
Job Reference Code: 78447687
Salary: N/A
Licenses / Certifications:: N/A; Applied Math: 4; Graphic Literacy: 4; Workplace Documentation: 5

Search

Account Support Team Lead

Applied Industrial Technologies, Inc. - Strongsville, OH

Job Description

Job Summary