Welcome to a team of caring and passionate people who work each day to meet the needs of our members and clients. At Luminare Health (a subsidiary of Health Care Service Corporation), you will be part of an organization committed to offering custom services to self-funded health benefits plans that manage costs - without compromising benefits - by offering innovative solutions, flexibility, transparency and customer support. This is an exciting time to join our team and enhance our culture that emphasizes caring, diversity and inclusion, mutual respect, collaboration and service to our communities.

Job SummaryResponsible for providing quality service by timely and accurately entering and/or modifying eligibility data in Luminare Health systems according to established procedure and client requirements. Also responsible for responding to telephonic, written and electronic inquiries (PMC/web inquires) from employees/members, clients, brokers and co-workers.**NOTE: This role requires candidates live within 250 miles of West Des Moines , IA. This role requires 60 days in office training prior to being remote**Required Job Qualifications:

• High School diploma or GED equivalent
• Minimum 1-2 years of Eligibility and/or benefits experience
• Ability to work in a fast-paced, customer service and production driven environment
• Exceptional data entry skills with high attention to detail
• Effective verbal and written communication skills
• Ability to work effectively with team members, employees/members, providers, and clients
• Ability to meet deadlines with strong follow-up skills
• Ability to use common sense understanding to carry out instructions furnished in oral, written or diagram form
• Critical thinking skills; logic and reasoning to foresee and identify potential problems and proactively take steps to remedy the issue
• Flexible; open to continued process improvement with the ability to prioritize and adapt to business needs
• Ability to learn new/proprietary systems, to adapt to various system platforms, and to effectively use MS Excel/Word

Preferred Job Qualifications:

• Prior experience in a medical office or hospital billing environment
• Self-Funded Insurance/Benefits and/or TPA experience

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

EEO Statement:

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran, or disability.

Pay Transparency Statement:

At Luminare Health, you will be part of an organization committed to offering meaningful benefits to our associates to support their life outside of work. From health and wellness benefits, 401(k) savings plan, a minimum of 15 days' of paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, new parent paid leave, tuition reimbursement, plus other incentives, we offer a robust total rewards package for full-time associates.

The salary offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan.

Min to Max Range:

$14.32 - $26.90
HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.