Job Listing
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| Job ID: 14009936 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Technical Support Specialist |
| Work Type: | Work Days: Weekdays, Work Vary: No , Shift: First (Day), Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | 401(k) or other retirement, Dental Insurance, Health Insurance, Holidays, Sick Leave or PTO, Vacation or PTO, Vision Plan |
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| Physical Required: | No |
| Drug Testing Required: | No |
| Education Required: | Associate's Degree |
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| Experience Required: | 24 Months |
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| Required Skills: | KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
?1. Associate’s degree in a technology or business-related field or 2 years of relevant work experience.
2. Prior law firm experience involving direct user support for a minimum of one year strongly desired.
3. Certification as an ITIL or CompTIA A+ Technician is desired.
4. Strong understanding and technical knowledge of PC operating systems, general and specialized legal applications, PC hardware and peripherals, and mobile devices, including: Microsoft Windows, e-mail, file and print services, data retention and recovery, remote access, network and PC security, laser and inkjet printers, iOS and Android devices, and Audio/Visual equipment.
5. Demonstrated general troubleshooting ability including hardware and software.
6. Strong understanding of problem management, change management, and IT best practices.
7. Strong understanding of the firm’s goals and objectives.
8. Demonstrated ability to apply technology solutions to solve business problems.
9. Demonstrated ability to work in a team-oriented, collaborative environment.
10. Highly self-motivated, self-directed, and attentive to detail.
11. Ability to effectively prioritize and execute tasks in a high-pressure environment.
12. Excellent written, oral, and interpersonal communication skills.
13. Ability to present technical ideas in business-friendly and user-friendly language.
14. Strong analytical, evaluative, and problem-solving abilities.
15. Exceptional service orientation.
16. Basic knowledge of applicable laws and regulations as they relate to technology issues and data privacy laws and practices. This job description is intended to describe the general requirements of this position. As such, it is not designed to cover or contain a comprehensive listing of job duties or responsibilities required in this job. Subject to firm needs, duties and responsibilities of this position may change at any time, on a temporary or permanent basis, and with or without notice. |
| Preferred Skills: |
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| Driver's License: | None Required |
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| Job Description: |
Under the direct supervision of the Technical Support Manager and, if applicable, the local Office Administrator, and according to established policies and procedures the Technical Support Specialist ensures the secure and efficient operation of the office’s systems, networks, applications, databases, telecommunications, audio/visual, end user devices (Laptops, Mobile Devices, Printers, Phones), and associated equipment/infrastructure by receiving, prioritizing, documenting, and actively resolving end-user help requests. The TSS will act as the face of the Information Technology in the local office.
Refer to ID 15018 when applying |
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