WI3665459

1

High School Diploma/GED

High School Diploma/GED Equivalent

Unspecified

40

JOB REQUIREMENTS: The New Call/Follow Up-Dispatcher I handles all
incoming calls as well as making outbound calls to and from Customers,
Drivers, and Service Providers. This is for Second, Third, Weekend shift
positions. To perform this job successfully, an individual must be able
to perform each essential duty satisfactorily. Reasonable accommodation
may be made to enable qualified individuals with disabilities to perform
the essential functions. Job Duties Must be able to handle all inbound
calls and handle within a timely manner. Obtain accurate information and
follow customer\'s requirements at the initial call. Enter data
information immediately while on the call. Obtain complete and accurate
data on where the unit is located. Obtain complete details on what is
wrong with the unit including year, make, and model, etc. Select and
enter into the system the correct trouble code. Ensure correct billing
is selected and communicated with service provider. Ensure estimates are
handled timely and accurately. Make outbound calls to get updates on
open events. Keep customer updated on the event and follow instructions
per their requirements. Make supervisor on duty aware of any delays with
the service providers estimated time of arrival or problems with
repairs. Work with roadside dispatcher when problems arise. Time
Management- Ability to prioritize and utilize the available time to
organize and complete work within given deadlines. Project a positive
image for FleetNet America with the internal and external customers and
employees at all times. Other duties as assigned by your immediate
supervisor or other management. Qualifications Minimum High School
Diploma/GED and up to 2 years\' experience in a related field Requires
strong knowledge of customer service/experience Excellent skills to work
effectively with teams throughout organization Preferred Degree in
related discipline Experience in industry desired USD 14.42 - 21.63 per
hour Compensation: Hourly base pay rate is \$14.42 - \$21.63/hour. The
hourly base rate may vary within the anticipated range based on factors
such as the ultimate location of the position and the selected
candidate\'s knowledge, skills, and abilities. Position may be eligible
for additional compensation that may include commission (annual,
monthly, etc.) and/or an incentive program. Benefits: Employees are
eligible to receive a minimum of sixteen hours of paid time off every
month and seven paid holidays\... For full info follow application link.
Cox is an Equal Employment Opportunity employer. All qualified
applicants/employees will receive consideration for employment without
regard to that individual\'s age, race, color, religion or creed,
national origin or ancestry, sex (including pregnancy), sexual
orientation, gender, gender identity, physical or mental disability,
veteran status, genetic information, ethnicity, citizenship, or any
other characteristic protected by law. \*\*\*\*\* APPLICATION
INSTRUCTIONS: Apply Online: ipc.us/t/15C50B1E01A64E6D