WI3671181

1

Bachelor's Degree

Bachelors Degree

Unspecified

40

JOB REQUIREMENTS: Discover. Achieve. Succeed. #BeHere Location:
US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility. This job is
REMOTE. FTE: 1.000000 Shift: Shift 1 Job Summary: The EPEC Intrday
Coordinatorais responsibleafor monitoring service and staffing levels in
real-time, ensuring that calls are being answered within service level
goals. Major responsibilitiesaof this positionaincludeamonitoring
andaanalyzingaincoming call volumes and service levels,amonitoringastaff
adherencearates,aand ensuring proper staff skilling/queueing based on
the information gathered. This individual is also responsible for
researching causes of underperformance, identifying areas of improvement
within the workforce management strategy, andaadjusting agent schedules
to meet the EPEC service standards.aThis individual will need to possess
a high degree of analytical skills, independent decision making, and
organization. EXPERIENCE DESCRIPTION: Two (2) years prior customer
service, call center, or workforce management experience required. Prior
experience with workforce management tools (e.g., Cisco Finesse,
Calabrio, IEX, Verint, Aspect) preferred. Prior experience using call
center phone systems, multiple practice management platforms, or
physician scheduling software preferred.EDUCATION DESCRIPTION: High
School Diploma required. Bachelor\'s Degree in Business, Human Resources
or a related field preferred. SPECIAL SKILLS DESCRIPTION: Ability to
function in high stress environment where interruptions are frequent.
High attention to detail. Thinks quickly and uses appropriate judgment.
Demonstrates diplomacy and patience while interacting with colleagues.
Demonstrates basic understanding of data analysis. Possesses excellent
verbal and written communication skills. Proficiency with computers (use
of multiple monitors in facilitation of workflow management, Microsoft
Excel knowledge, Call Center software systems knowledge). Perks &
Benefits at Froedtert Health Froedtert Health Offers a variety of perks
& benefits to staff, depending on your role you may be eligible for the
following: Paid time off Growth opportunity- Career Pathways & Career
Tuition Assistance, CEU opportunities Academic Partnership with the
Medical College of Wisconsin Referral bonuses Retirement plan - 403b
Medical, Dental, Vision, Life Insurance, Short & Long Term Disability,
Free Workplace Clinics Employee Assistance Programs, Adoption
Assistance, Healthy\... For full info follow application link. We are
proud to be an Equal Opportunity Employer who values and maintains an
environment that attracts, recruits, engages and retains a diverse
workforce. As a federal contractor/subcontractor, we take affirmative
action in employment based on race, sex, disability and status as a
protected veteran. We welcome protected veterans to share their priority
consideration status with us at 262-439-1961. We maintain a drug-free
workplace and perform pre-employment substance abuse testing \*\*\*\*\*
APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/6FB50CC81C8149AA