ACT Ops Specialist, GM Field
DESCRIPTION
Key job responsibilities:
• Handling assigned daily tasks, manage and handle exceptions in daily work. Uses knowledge and skill to meet assigned goals in timely manner.
• Handling problems with minimal visible risks or roadblocks, troubleshooting problem with no existing procedure or SOP; evaluating compliance risks and escalates roadblocks.
• Collaborating with service providers and origin or destination logistics teams to solve issues
• Act as the team process expert co-work with other stakeholders on process improvement/Product launch/UAT Test
• Managing business reporting as required, perform root cause analysis and own specific action to fix problems.
• Taking additional duties assigned by leadership as business related services and products continue to expand.
• Any Add-hoc task assigned by leaders.
We are open to hiring candidates to work out of one of the following locations:
Chengdu, 51, CHN
BASIC QUALIFICATIONS
- Bachelor's degree
- Experience in program management, logistics, operations, supply chain, transportation, or equivalent
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Proficient written and oral communication skills in both English and Chinese
PREFERRED QUALIFICATIONS
- 1+ years of management experience
- Strong sense of responsibility and ownership to meet deadlines, maintain a strong attention to detail, and work as a team member