WI3650521

1

High School Diploma/GED

High School Diploma/GED Equivalent

Unspecified

40

JOB REQUIREMENTS: Position Summary: Employee Benefits Corporation is
hiring a Customer Service Representative. The Customer Service
Representative is responsible for interacting with customers via
telephone or email to address inquiries and resolve concerns regarding
Employee Benefits Corporation\'s products and services. This position
has frequent customer contact and interacts across multiple departments
on a daily basis. This person may work in our Middleton, WI office,
fully remote (Wisconsin locations only), or a combination of the two
depending on availability. Must be available for one day of onsite
training and onboarding in person at our Middleton, WI office.
Responsibilities Include: Manage a high volume of calls in a timely and
effective manner Establish rapport and trust with all customers,
ensuring a high quality and meaningful experience is delivered with
every interaction Obtain information from multiple systems and relay to
customers in a seamless manner. Maintain and proactively manage CRM
database, documenting each customer interaction and action in a timely,
compliant manner and in adherence with departmental standards Obtain and
maintain current and ongoing product and regulation related knowledge at
a level of proficiency to resolve requests and inquiries De-escalate
situations involving dissatisfied customers, offering patient assistance
and support Qualifications: High School diploma or equivalent 2 years
customer service experience Ability to remain calm when dealing with
challenging customers Excellent listening, verbal and written
communication skills Strong attention to detail Ability to articulate
relevant information in an organized and concise manner Demonstrated
experience de-escalating customer issues Enthusiasm for working in a
fast-paced, structured environment Strong ability to multi-task Strong
critical thinking skills to help manage difficult situations Computer
proficiency in Windows-based applications along with a demonstrated
ability to learn new software programs Basic working knowledge of
Microsoft Word and Outlook Preferred Qualifications: Associate degree in
Business or related field Previous experience in a high volume call
center Demonstrated ability to guide customers through troubleshooting
and navigating various company systems and the mobile application
Experience providing customer service for a variety of products in the
financial services or healthcare industry We Offer: A friendly,
collaborative team environment A competitive compensation and benefits
package that includes employee-ownership Opportunities for personal and
professional growth Flexible scheduling to encourage and support a
healthy work-life balance More About Us: Employee Benefits Corporation
administers a variety of employee benefits, from IRS-approved,
tax-advantaged plans to COBRA and state-regulated continuation\... For
full info follow application link. We are an equal-opportunity employer.
\*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/574DA2349BF54E89