Job description: Front Office Reception
About Us
Our office is committed to guest satisfaction; we’re not just a “drill, fill, bill” operation. We were founded on the idea that you should give people more than what they expect to receive. We live by a code of honesty, positivity, unselfishness and having fun. We give our guests hope for a better future, even when they feel there is none.
Our team is full of gardeners, hikers, readers, artists, dog-lovers, family people, fun people, happy people. You will find a home away from home here. You will find meaningful relationships. You will find friends and we encourage you to bring your friends too.
**RECEIVE A $250 SIGN-ON BONUS**
General Objective:
To project the positive, friendly atmosphere of our practice by welcoming all visitors in a cheerful and professional manner. Answer inquiries and obtain information for guests, visitors, and other interested parties. Provide information to callers; perform routine clerical and administrative functions such as drafting correspondence, scheduling appointments and organizing and maintaining paper and electronic files.
Essential Functions:
- Check patient records and provide guests with appropriate and necessary forms upon arrival (Medical History, HIPAA consent)
- Monitor reception area for neatness and cleanliness; replace magazines into their racks or arrange onto tables, reposition chars, dispose of trash etc.
- Monitor schedule and patients who are waiting in reception area; notify appropriate staff of guest arrival and when there has been a delay in guest seating for an appointment
- Learn to operate new office technologies as they are developed and implemented
- Memorize and use scripts effectively
- Maintain phone certification and take a turn with the after-hours phone
- Helping on front office tour, gift and go over new guest paperwork
- Assist with baking muffins
- Make financial arrangements
- Answering the telephone
- Collect and chart emails and HIPPA forms and scan new guest paperwork in chart
- Keep freezer and fridge stocked with muffin mix
- Double check doctor providers for next day and double check assistant scans.
- Process payments from guests
- Represent the practice in a professional, pleasant, and cooperative manner.
- Maintain regular, consistent and punctual attendance in accordance with assigned schedule and time off policies
- Be able to comfortably and efficiently handle multiple deadlines and task assignments.
- Work both independently and cooperatively in team settings.
- Travel sometimes required for continuing education or seminars.
- Complete other duties and tasks as they are assigned.
Success Factors:
- Maintain the highest level of confidentiality to HIPAA standards
- Adhere to strict safety guidelines and procedures to OSHA and office standards
- Be detail oriented in order to prepare, organize, maintain and transmit medical and dental records
- Be flexible and understand that your job duties may change from time to time and that you may be asked to “help out” in other areas of the office
- Apply active listening skills
- Demonstrate excellent communication skills and reading comprehension
- Prepare and transmit business correspondence professionally
Setting: Medical
Job Type: Full-time
Work Location: In Person (Iron Mountain, MI)
Schedule: Monday to Friday
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Sign-On Bonus
- Employee Incentives
