Job Listing
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| Job ID: 14051421 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Service Management Analyst 3 - Major Incident Manager |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | Unspecified. |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | Bachelor's Degree |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
What success looks like in this role:
A service management analyst is responsible for providing day to day support for Major Incident Management process and service operations. They play an important role in ensuring that major incidents are resolved quickly and effectively, minimizing disruption to business operations.
Provides capture support for Major Incident Management processes and engages with ESM Practice members and internal colleagues to coordinate service activities.
Gathering information about the incident
Assist with assessing the business impact
Documenting the root cause of the incident
Coordinating with resolver teams
Communicating with stakeholders throughout the resolution process
Collaborates with Service Management team members to provide clients with best-in-class support
Provides accurate information to clients and escalates complex issues through the standard escalation process
Contributes to the development and maintenance of MIM documentation
Participates in process-related meetings for engagements and steps in to facilitate the meeting in the absence of senior associates
Demonstrates willingness to learn new skills and implement them in job duties
Please not that this role requires work on weekends
You will be successful in this role if you have:
Bachelor's Degree and a minimum of 2 years of relevant experience
Certifications
Preferred: ITIL v4 Foundation
Experience with ITIL and other service management methodologies
Ability to work independently and as part of a team
Strong communication skills in English
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' .
Unisys is an Equal Opportunity Employer – Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity
Refer to ID 79228977 when applying |
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