Senior Training Operations Specialist
Meet Our Team:
Pega provides innovative technology to the world’s most innovative organizations. As the recognized industry leader in strategic business applications, according to analysts such as Forrester and Gartner, we challenge companies to rethink the way they do business and empower them to become more efficient, smarter, and most importantly, customer centric. We’re trusted business partners to our stakeholders and are constantly looking for ways to improve how we work and look at our business. If this is you, please come join our team
Picture Yourself at Pega:
The training operations specialist will play a critical role in managing the day-to-day administration of our training operations. The role will oversee training logistics, coordinate across multiple teams, and work closely with IT, Finance, and Enablement, to improve operational efficiency.
What You'll Do at Pega:
Training Operations & System Administration
- Training Platform & System Management: Own and oversee the Training Enablement Platform (TEP), ensuring system functionality, enhancements, and data integrity.
- Process & Operational Efficiency: Manage training enrollment, class scheduling, exam administration, and business process improvements to optimize user experience and system performance.
- Stakeholder Collaboration: Act as the primary liaison between global training teams, Finance, Product Development, and other key stakeholders to ensure alignment and operational success.
Continuous Improvement & Innovation
- System & Process Enhancements: Lead ongoing improvements to training systems and processes, working with product owners and developers to implement new features, resolve issues, and drive efficiency.
- Best Practices & Optimization: Identify opportunities for automation, standardization, and scalability to improve operational workflows and training delivery.
Financial & Reporting Management
- Financial Oversight: Support revenue tracking, forecasting, and financial reconciliation, including Pearson Vue financial processes and P&L reporting.
- Data & Insights: Generate and analyze revenue and enrollment reports to drive strategic decision-making.
Who You Are:
- Operational Excellence: Demonstrated ability to design, implement, and optimize efficient operational processes
- Strategic Thinking: Capacity to align training operations with broader organizational goals and initiatives
- Problem-Solving: Strong analytical skills and ability to develop creative solutions to complex operational challenges
- Communication: Excellent written and verbal communication skills across all levels of the organization
- Leadership: Ability to influence without direct authority and mentor team members effectively
- Adaptability: Flexibility to adjust to changing priorities and requirements in a fast-paced environment
What You've Accomplished:
- 3-5 years of experience in training operations preffered
- 2+ years of leadership or mentoring experience
- Experience with learning management systems and training technologies
- Knowledge of instructional design principles and adult learning methodologies
- Experience in a technology company or SaaS environment highly preferred
Pega Offers You:
- A rapidly growing yet well-established business
- The world’s most innovative organizations as reference-able clients
- Analyst acclaimed technology leadership in a massive emerging market
- Being part of one of Pega’s fastest growing vertical markets
- Pay in the range of 80-95k
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Inclusion and Diversity – Inclusive is one of our values at Pega. Pegasystems is committed to inclusion and diversity and strives to foster a fair and inclusive environment for all. We believe Pega can achieve more when we create a culture that inspires each of us to fully contribute each and every day. We encourage diverse thinking and collaboration for better outcomes for all. Learn more about our inclusive culture.
We encourage candidates of all backgrounds and skillsets to consider opportunities at Pega. At Pega, we focus on the skills needed to be successful and we know that our employees can thrive even if they don't possess a traditional background. If you like the sound of this role, but are not sure if you are the right person, please consider applying. We would love to hear from you!
As an Equal Opportunity and Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
Export Compliance – For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
Accommodations – If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us here or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
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