WI3649125

1

Bachelor's Degree

Bachelors Degree

First Shift (Day)

40

JOB REQUIREMENTS: IT Service Management Architect - WD33754
DESCRIPTION/RESPONSIBILITIES: IT Service Management Architect What you
will do: We are looking for an IT Service Management Architect who will
lead the design and optimization of the Service Management Platform,
ensuring data integrity of the entire CMDB. You\'ll engage with business
and IT management to drive configuration management efforts, evaluate
and enhance processes, and govern process improvements. Your role will
include defining ITSM processes, managing ITSM process operations,
overseeing ServiceNow Platform governance, and ensuring architecture
documents are current. Join us to play a pivotal role in delivering
efficient IT services aligned with corporate strategy. How you will do
it: \* Designing Service Management Platform based on best practices. \*
Engaging business and IT management to encourage configuration
management efforts and value proposition. \* Evaluating Current
Processes for Continuous Improvement. \* Evaluating Process
Enhancements. \* Designing/Defining ITSM Processes. \* Keeping the
Architecture documents up to date. \* Reviewing and approving
significant changes (Infra/Apps/Security) assuring their CMDB impact is
addressed. \* Engaging with the PMO on strategic projects to ensure
Configuration Management functionality is delivered in appropriate
timeframes. What you get: \* Medical, dental and vision care coverage
and a 401(k) savings plan with company matching all starting on date of
hire \* Tuition reimbursement, perks, and discounts \* Parental and
caregiver leave programs \* All the usual benefits such as paid time
off, flexible spending, short-and long-term disability, basic life
insurance, business travel insurance, Employee Assistance Program, and
domestic partner benefits \* Global market strength and worldwide market
share leadership \* HQ location earns LEED certification for
sustainability plus a full-service cafeteria and workout facility We are
an Equal Opportunity Employer and value diversity in our teams in terms
of work experience, area of expertise, gender, ethnicity, and all other
characteristics protected by laws in the countries where we operate. For
more information on our commitment to sustainability, diversity, and
equal opportunity, please read our latest report. We want you to know
your rights because EEO is the law. Equal Opportunity
Employer-minorities/females/veterans/individuals with
disabilities/sexual orientation/gender identity \*\*\*\*\* OTHER
EXPERIENCE AND QUALIFICATIONS: What we look for: \* Bachelor\'s degree
in Computer Science, Electrical Engineering, Business Administration or
other relevant area. \* Solid years of professional experience in an SMO
organization. \* ServiceNow In-depth (CMDB) knowledge and proven data
model implementation preferable CSDM. \* ServiceNow In-depth knowledge
of ITSM, ITAM, ITOM, AIOPS, Discovery required. \* Demonstrated
experience of both Waterfall and Agile software development
methodologies. \* ITIL certification is a must. \* Demonstrated
proficiency in MS office tools, MS SharePoint, MS Flow, specifically MS
PowerBI (dashboard design) and MS Excel, including complex workbooks and
pivot tables, as well as MS PowerPoint and MS Visio. \* Ability to make
formal presentations to various target audiences. \* Fluent English
skills are a must. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
https://ars2.equest.com/?response_id=50f379d1b70d94cd35ccd576adf71eb7
Other: Applicants ONLY to apply via URL link provided! Qualified
females, minorities, and special disabled veterans and other veterans
are encouraged to apply.