An Official Site of
Ohio.gov Logo
Skip to Main Content
For Job Seekers
Find a Job
Find a job in Ohio
[Headline] Top tools
[Headline] Featured Resources
[Headline] Find Resources Circle Carousel
Terms of Use
Career Profile Quiz
Find a Career Path
Find a Job Center
Find State of Ohio Jobs
Build Your Career
Build Your Career
[Headline] Top tools
[Headline] Top Resources
Career Preparation
Military Service
Restored Citizens
Golden Buckeyes
Planning for College
Resources
Practice Your Skills
Practice Your Skills
[Headline] Top tools
[Headline] Featured Resources
Career Skills
Job Search Skills
Career Path
Interview Skills
ApprenticeOhio Program Search
Learn About Benefits
Learn About Benefits
[Headline] Top Tools
[Headline] Top Articles
Child Support Work Requirements
Reemployment Services
Virtual Job Search Help
Trade Adjustment Assistance
SNAP/TANF Work Requirements
Vocational Program Requirements
Can Tax Credits Help Get You Hired?
BWC Information
Unemployment Claimants
For Employers
Login or Sign Up
Login or Sign Up
[Headline] Top tools
[Headline] Featured Resources
Resources For Employers
Resources For Employers
Hire a Veteran
Hiring People with Disabilities
Hiring Restored Citizens
Sponsor an Apprentice Program
Tax Benefits of Hiring from Target Groups
Ohio Business Gateway
Find Highly Skilled Employees
Get Workforce Data
Recruitment and Training Programs
BWC Information for Employers
Foreign Labor Certification
For Students
Explore Careers
Explore Careers
[Headline] Top Tools
[Headline] Featured Resources
Student's Home
Videos About Jobs
Student's Learning Kit
Learn About Career Types
What's Your Future Career?
S.T.E.M. is Cool!
K - 5th Grades
K - 5th Grades
[Headline] Top tools
[Headline] Featured Resources
[Headline] CTA
Career Awareness Learning Games
Career Awareness Videos
6th - 8th Grades
6th - 8th Grades
[Headline] Top Tools
[Headline] Featured Resources
Career Exploration Learning Games
Career Exploration Videos and Multimedia
Self Exploration
9th - 12th Grades
9th - 12th Grades
[Headline] Top Tools
Self Exploration
Career Exploration and Planning
Staff & Professionals
Staff & Professionals
[Headline] Top tools
[Headline] Featured Resources
Video & Multimedia
Teacher's Career Toolkit
Transition from High School
School District Toolkit
News & Events
News
News
All New Look for OMJ
Events
Events
Contact Us
Contact Us
[Side Bar Text] Contact Information
[Side Bar Text] Live Chat
[Link] Live Chat
Contact Instruction
[AuthTemplate:Form] OMJ Contact Form
Ohio Means Jobs | Ohio.gov
Label Translations
[Headline] Top tools
[Headline] Featured Resources
[LINK] View More Resouces
[LINK] Signup
Live Chat
Site Search
My Profile
Menu
Close
Live Chat
Search
Contact
Home
Search
Close
Search in our portal
Search
Home
Home
For Job Seekers
Find a Job
Build Your Career
Practice Your Skills
Learn About Benefits
Find a job in Ohio
[Headline] Top tools
[Headline] Featured Resources
[Headline] Find Resources Circle Carousel
Terms of Use
Career Profile Quiz
Find a Career Path
Find a Job Center
Find State of Ohio Jobs
Build Your Career
[Headline] Top tools
[Headline] Top Resources
Career Preparation
Military Service
Restored Citizens
Golden Buckeyes
Planning For College
Resources
Practice Your Skills
[Headline] Top tools
[Headline] Featured Resources
Career Skills
Job Search Skills
Career Path
Interview Skills
ApprenticeOhio Program Search
Learn About Benefits
[Headline] Top Tools
[Headline] Top Articles
Child Support Work Requirements
Reemployment Services
Virtual Job Search Help
Trade Adjustment Assistance
SNAP/TANF Work Requirements
Vocational Program Requirements
Can Tax Credits Help Get You Hired?
BWC Information
Unemployment Claimants
For Employers
Login or Sign Up
Resources For Employers
For Students
Explore Careers
K - 5th Grades
6th - 8th Grades
9th - 12th Grades
Staff & Professionals
CTAs
CTAs
Student's Home
Videos About Jobs
Student's Learning Kit
Learn About Career Types
What's Your Future Career?
S.T.E.M. is Cool!
CTAs
Career Awareness Learning Games
Career Awareness Videos
Resources (Temporary)
CTAs
Career Exploration Learning Games
Career Exploration Videos and Multimedia
Self Exploration
CTAs
Self Exploration
Career Exploration and Planning
CTAs
Video & Multimedia
Teacher's Career Toolkit
Transition from High School
School District Toolkit
News & Events
News
Events
Contact Us
Help Center
Your Profile
Finding a Job
Your Benefits
Education
Common Questions
Long Text Translations
Search
Search Jobs
Search WorkKeys
®
Enter Job Title
Enter Keywords
in
Enter Job Location
Enter State
State
AL
AK
AZ
AR
AS
CA
CO
CT
DE
DC
FL
GA
GU
HI
ID
IL
IN
IA
KS
KY
LA
ME
MD
MA
MI
MN
MS
MO
MT
NE
NV
NH
NJ
NM
NY
NC
ND
OH
OK
OR
PA
PR
RI
SC
SD
TN
TX
UT
VT
VI
VA
WA
WV
WI
WY
FM
MP
Search Jobs
Search WorkKeys
®
Senior Engagement Manager-Healthcare and Life Science Job in Grove City, Ohio US
Senior Engagement Manager-Healthcare and Life Science
Salesforce.com, Inc.
-
Grove City, OH
Posted:
2/26/2024
- Expires:
5/26/2024
Job ID: 270167721
Report this job
Apply Now
I have already applied
Save to My Profile
Email
Print
Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
Department Description
Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team's expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology - and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.
Overview of the Role
Engagement Managers play a critical role in setting customers up for success by prescriptively shaping and then leading the execution of large and transformational engagements at our most strategic customers. Our Engagement Managers serve as a trusted advisor to Salesforce customers, providing guidance to Sales & Professional Services teams, ensuring alignments across each customer's projects, and ensuring the highest levels of customer satisfaction. They are Salesforce platform experts who are accountable for ensuring customer success, business value and leading the Salesforce Services team assigned to their account(s). They drive delivery of the expected outcomes for each engagement and are internally and externally recognized as a business contributor, industry and product specialist.
Partnered with an Account Partner (Services Salesperson), the Engagement Manager leads both pre and post-sales activities. They are the delivery expert across the portfolio of products, responsible for developing and articulating comprehensive implementation proposals. They will then maintain the executive relationships and act as a main contact within these engagements in a billable capacity, ensuring tight alignment, offering proactive and prescriptive advice resulting in outstanding Customer Success. This may include the following:
Pre-Sales alignment
Project kickoff
Bringing industry expertise and perspective
Drive better outcomes through extensive platform expertise
Deep understanding of Salesforce platform and solutions
Engagement planning and alignment to customer objectives
Regular customer sponsor check ins
Services Renewal management
Ensure project operational compliance
Executive Relationship building
Are you passionate about Customer Success and would you like to work at the forefront of Digital Innovation at one of the most exciting CRM companies?
Your Impact:
Deliver high client satisfaction (CSAT) by consistently meeting/exceeding goals and metrics
Ensure business value is realized (directly and indirectly) for each customer engagement that concludes with fully satisfied clients that are willing to be referenced for new potential clients
Bring standard methodologies to each engagement through your deep platform expertise by providing the Professional Services team with Subject Matter Expertise related to the proposed solution and client needs in order to ensure successful project delivery
Positively impact client Services renewals (when applicable) by aligning customer success with professional services roadmap.
Align closely with Account and Services Sales team by leading pre-sales activities such as the development of client-specific proposals, SOWs, staffing plans, engaging with SMEs across the organization to gain consensus on an acceptable proposal
Where appropriate and required for Customer Success, providing direct oversight to the project team during the full lifecycle of the engagement, acting as the point of contact for both the customer and Salesforce delivery teams
Successfully manage multiple strategic clients simultaneously
Recognized as a valuable and trusted advisor by our customers and other members of Salesforce and continue to build a reputation for excellence in professional services
Inspire people to do the best work of their careers, being a multiplier, amplifying the knowledge and capability of the people around you while continuing to provide an inclusive workplace as one of Best Places to Work.
Show continued professional growth and development
Act as an advisor on complex issues and engagements, exercising discretion and latitude in reaching critical goals.
Lead cross-functional teams and mentors others
Manage to a minimum billable util target
Partner with the Go-to-Market Team (Services Sellers) to drive continued growth of services
Proactively mitigate and manage critical issues and at-risk accounts; communicate effectively and appropriately with internal and external leaders and executives
Required Qualifications:
5+ years of direct experience delivering and/or overseeing solutions on the Salesforce Platform.
10+ years of proven experience delivering consulting services, including team leadership and active involvement in selling professional services, including Advisory engagements
Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Ability to travel; up to 50%
Preferred Qualifications:
5+ years' operating in a pre-sales environment, shaping and scoping large and complex implementation projects
Industry experience in Health and Life Sciences (ideally in medical technology or pharmaceuticals)
Proven experience in leading enterprise-level projects and programs
Salesforce Application and/or Salesforce certifications
Demonstrated technical and/or functional proficiency, and ability to work well with architects or SMEs into pre-sales activities.
Extremely strong written and verbal communication skills, executive level presence and experience in working in a client advisory role
Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as implementation methodology, Road-mapping, Enterprise Transformation strategy, and executive-level requirement gathering sessions
Proven track record in building strong working relationships across multiple functions/levels; adept at fostering healthy dialogue
Understands cloud-based technologies; translates customer/business requirements into business solutions (and successfully positions with customers)
BENEFITS & PERKS
Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
World-class enablement and on-demand training with
Exposure to executive thought leaders and regular 1:1 coaching with leadership
Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
For more details, visit
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this .
Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at .
is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. does not accept unsolicited headhunter and agency resumes. will not pay any third-party agency or company that does not have a signed agreement with.
Salesforce welcomes all.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
For New York-based roles, the base salary hiring range for this position is $157,900 to $235,900.For Colorado-based roles, the base salary hiring range for this position is $143,500 to $197,400.For Washington-based roles, the base salary hiring range for this position is $143,500 to $217,200.For California-based roles, the base salary hiring range for this position is $157,900 to $236,900.For Hawaii-based roles, the base salary hiring range for this position is $143,500 to $197,400.
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link:
https://www.salesforcebenefits.com
.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
See all jobs from this company
Job Summary
Employment Type:
Full Time Employee
Job type:
Federal Contractor
Skill Based Partner:
No
Education Level:
No school grade completed
Work Days:
Mon, Tue, Wed, Thu, Fri
Job Reference Code
78448800
Salary
N/A
Licenses / Certifications:
N/A
Display Recommended WorkKeys®
Recommended WorkKeys®:
Applied Math: 4
Graphic Literacy: 4
Workplace Documentation: 5