Customer Product Support Specialist - Batavia, NY, US
Job Information
Job Order ID :
NY1495716
# of Positions :
3
Minimum Education Level :
Less than High School
Experience Required :
none
Salary :
$18.00 + hourly
Duration :
Full Time Regular
Shift :
varies
Hours per week:
40
Job Description
Order#: NY1495716
Customer Product Support Specialist
JOB SUMMARY: Working with our customers to ensure complete satisfaction with our products and service.
ESSENTIAL FUNCTIONS:
Respond to inquiries from customers, sales representatives/managers and end consumers, utilizing multiple communication channels, including telephone, e-mail, chat and Guest Book feedback.
Learn and maintain knowledge of existing and new Chapin products and product modifications.
Respond to customer online reviews.
Work in conjunction with engineering to identify potential product issues.
MUST HAVE:
Professional demeanor
Excellent communication skills both written and verbal
Accurate data entry skills
Ability to multi task
Positive outlook, always willing to help where needed
NICE TO HAVE:
Blue print reading a plus
Mechanical aptitude preferred
Prior phone service / collections experience a PLUS
Company Information
Name :
Chapin International, Inc.
Application Information
Online :
Disclaimer: In conducting placement activities, the New York State Department of Labor (Department), acts as a portal for prospective employees and businesses. The Department does not represent or guarantee the truthfulness, accuracy, or reliability of information supplied by prospective employees or businesses, nor does it engage in any form of screening or independent investigation of prospective employees and businesses other than matching a prospective employee’s self-stated qualifications to those prescribed by a business. The Department is not responsible for any employment decisions made by prospective employees or businesses, for whatever reason made. New York State Law may limit the types of disclosures that the Department can make to a business regarding a prospective employee. Businesses should not forgo any form of screening otherwise prudent to ensure a prospective employee’s qualifications and background meets the needs of the workplace.