Job Description

Customer Service Representative/Senior Teller

Department: Holyoke Branch
Job Status: Full-Time
FLSA Status: Non-Exempt
Grade: 7
Reports to: Branch Manager
Amount of Travel Required: Local Travel as Needed
Positions Supervised: N/A

POSITION SUMMARY
Provides prompt and professional sales and service to new and existing customers. Greater than 50% of the time is spent performing CSR duties and the remainder of the time is spent performing Senior Teller duties. This estimate could change depending on the needs of the branch at the time.

CUSTOMER SERVICE REPRESENTATIVE - ESSENTIAL FUNCTIONS
Applies the Westfield Bank Service and Sales Process during customer interaction to acquire and enhance customer relationship.
Adheres to established Westfield Bank customer service standards.
Provides information regarding bank products to all potential customers both retail and commercial.
Meet assigned sales goals through the sale of bank products and services to meet customers banking needs.
Opens new accounts and performs account and person maintenance as needed.
Resolves customer problems as they arise.
Answer inquiries, accept applications and close consumer loans
Assist customers with Safe Deposit.
Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
Must adhere to all bank and regulatory policies and procedures specific to position.
Performs additional duties as requested.

SENIOR TELLER - ESSENTIAL FUNCTIONS
Adheres to established Westfield Bank customer service standards.
Applies the Westfield Bank Service and Sales Process during customer interaction to acquire and enhance customer relationships if applicable.
Provides information regarding bank products to all potential customers both retail and commercial.
Assists in supervising the teller line by:
Allocating and coordinating the work flow in the absence of the Head Teller.
Guiding and advising subordinates in the more complex phases of their work.
Training new employees.
Provides backup coverage to open or close a branch location only when the lobby is not accessible to customers at the time.
Proves cash drawer at end of day.
Meets assigned referral goals through referral of bank products and services to meet customers banking needs
May open new accounts as needed.
Balances ATM.
Maintains security of cash vault.
Performs quarterly cash audits in the absence of the Head Teller.
Independent performance of all teller transactions and night deposit bags.
Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
Must adhere to all bank and regulatory policies and procedures specific to position.
Performs additional duties as requested.

Education/Experience/Skills
High School Diploma or GED required.
At least six months of cash handling experience preferred.
Prior sales and customer service experience preferred.
Must meet balancing requirements.
Become a Notary Public if required.