Front Desk Agent - PT
Pioneer Valley Hotel Group
Job Order #: 21698297
Hadley, MA 01035
Part Time
24 hours per week
POSTED 11/4/2024
CLOSE DATE 2/2/2025
Job Description
HADLEY Psrt Time
Front Desk Agent
Flexibility needed: Monday 3pm-11pm, Friday 3pm-11pm, Saturday 3pm-11pm
Duties:
- Greet and welcome guests in a warm and friendly manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues promptly and professionally
- Maintain a clean and organized front desk area
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
- Assist with administrative tasks as needed
Skills:
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Proficient in using phone systems and other office equipment
- Attention to detail and ability to multitask
- Ability to handle difficult situations with patience and professionalism
- Knowledge of hospitality industry practices and procedures
- Familiarity with hotel management software is a plus
If you are passionate about providing exceptional guest service, have excellent communication skills, and enjoy working in a fast-paced hospitality environment we would like to hear from you.
How To Apply
To apply email cover letter and resume to melissa@pvhg.com. Please tell her you heard about this job from MassHire Franklin Hampshire Career Center.
Address
237 Russell Street
Hadley, MA 01035
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Shift
First
Not Specified
Per Diem Position
Not Specified
Name
Pioneer Valley Hotel Group
Address
321 Center Street
Ludlow, MA 01056