Front Desk Agent - PT
Pioneer Valley Hotel Group

Job Order #: 21698297

Hadley, MA 01035

Part Time

24 hours per week

POSTED 11/4/2024

CLOSE DATE 2/2/2025

Job Description

HADLEY   Psrt Time

Front Desk Agent

Flexibility needed: Monday 3pm-11pm, Friday 3pm-11pm, Saturday 3pm-11pm

Duties:

- Greet and welcome guests in a warm and friendly manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues promptly and professionally
- Maintain a clean and organized front desk area
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
- Assist with administrative tasks as needed

Skills:

- Excellent communication and interpersonal skills
- Strong customer service orientation
- Proficient in using phone systems and other office equipment
- Attention to detail and ability to multitask
- Ability to handle difficult situations with patience and professionalism
- Knowledge of hospitality industry practices and procedures
- Familiarity with hotel management software is a plus

If you are passionate about providing exceptional guest service, have excellent communication skills, and enjoy working in a fast-paced hospitality environment we would like to hear from you.

How To Apply

To apply email cover letter and resume to melissa@pvhg.com. Please tell her you heard about this job from MassHire Franklin Hampshire Career Center.

Address

237 Russell Street
Hadley, MA 01035

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Shift

First

Not Specified

Per Diem Position

Not Specified

Union Position

No

Apprenticeship

No

Pay

Not Specified

Benefits

Not Specified

Benefit Details

Name

Pioneer Valley Hotel Group

Title

Not Specified

Email

melissa@pvhg.com

Phone

Not Specified

Address

321 Center Street
Ludlow, MA 01056

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