WI3673007

1

High School Diploma/GED

High School Diploma/GED Equivalent

Unspecified

40

JOB REQUIREMENTS: Customer Service Agent I Job Locations
US-PA-Mechanicsburg \| US-WI-Madison \| US-WI-Milwaukee \|
US-PA-Mechanicsburg \| US-CO-Greenwood Village ID 20243384 Category
Human Resources Type Regular Full-Time Introduction Looking to join a
vibrant organization that makes a difference? At Church Mutual, our
customers are at the heart of everything we do. For more than 125 years,
we\'ve made it our business to protect those who serve and inspire
others through our specialized insurance expertise and innovative
solutions. Our customers do amazing things for the world - when we
protect them, we Stand for Good. We foster a workplace where all
employees are treated with dignity and respect; diversity, inclusion and
belonging are woven into the fabric of our company through our
customers, employees, leadership, business relationships and outreach
programs. What you\'ll be doing: As part of a team, provide timely
solutions to customers primarily through telephone and email inquiries
while optimizing the customer experience. Provide comprehensive
direction regarding insurance coverages and options, information as
requested, and resolution for concerns. Documentation of all inquiries
and actions taken is required. Process transactions, complete required
forms, and produce insurance documents. Determine eligibility for
additional coverages and policies, including quoting and selling. On any
given day, you\'ll: \* Provide comprehensive direction and solutions to
external and internal customers through written and verbal
communication. \* Promptly provide information in response to inquiries
to handle and resolve concerns. \* Create system documentation of all
verbal/written interactions with a customer, including any actions that
were taken. \* Gather and enter system data to process transactions and
produce contractually correct insurance documents. Document all
decisions and communications associated with the process. \* Analyze,
evaluate, and make decisions on eligibility of new business and quote
endorsements, recognizing exposures and coverage alternatives. Offer
risk management suggestions and adequately price insurance coverages.
Complete required forms as necessary, including applications, surveys,
and legal documents. This includes quoting additional coverages and
policies. \* Maintain assigned tasks on a daily basis. \* Support Church
Mutual customers across a specific geographic region. \* Support the
direct religious Church Mutual product line and Center of Excellence. \*
Work collaboratively in a team environment to achieve corporate and team
goals to enhance the customer experience. Assist others in work
processes to\... For full info follow application link. Church Mutual is
an equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color, religion,
sex, sexual orientation, gender identity, national origin, veteran or
disability status. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/FA61181C0DDA4A3D