Inside Sales Manager

Applied Industrial Technologies, Inc. - Columbus, OH

Posted: 3/4/2024 - Expires: 6/2/2024

Job ID: 270544286

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Job Description

Why join us?

Applied is listed as one of the World's Best Employers by Forbes for 2021. We have earned the Outstanding Employer Support award from the US Navy and we are a GSA approved vendor.

Applied has been fortunate to retain associates who have built long lasting careers. 25% of our U.S. team has 20+ years of service!

In addition to competitive pay and all the benefits you'd expect from an industry leader (401K with company match, insurance, company vehicle, time off, employee assistance, tuition reimbursement, etc.) you will also enjoy:

A LASTING CAREER- Career paths are available in sales, management, and operations throughout the country

Professional development and training

Team oriented company culture where it's called work for a reason but have fun in the process

Join a local team with company backing

Essential Functions & Responsibilities:

Provide expertise, leadership, training, and coaching to a team of 2-5 Inside Sales Representatives including:
Introductory & Annual Performance Reviews, as well as coaching and performance improvement plans.
Weekly, Quarterly, and Annual Sales meetings as well as setting Sales Goals for given intervals.
Sales Tactics, Customer Service Advice, and Product Expertise to enhance overall sales environment.

Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast paced multi-tasking environment.
Maintains responsibility of orders from quotation to collection:
Select and specify a variety of products utilizing a variety of FCX and vendor supplied tools/software.
Responds to customer inquiries.
Processes customers' orders and send order acknowledgements.

Review customer purchase orders for special conditions/documentation
Checks availability and verifies ship dates.
Increases order size by suggesting related items, explaining features, and checking customer's buying history.

Processes and expedites orders, customer returns and returns to vendors in an accurate and timely manner. Locates product and creates purchase orders. Follows-up with vendors to ensure timely delivery.
Promotes and maintains effective working relationships with suppliers and customers
Negotiates pricing and delivery with vendors when necessary.
Works closely with Outside Salesman in soliciting business, executing order transactions and maintaining superior customer service levels.
Communicates effectively and participates positively as a member of the Branch/Division inside sales team (e.g. sharing work load when possible, picking incoming phone calls, etc.)
Achieves and maintains rapport with customers and works to give them the best possible service. This is done through a combination of problem solving skills, attention to detail, and developing a friendly but professional relationship with customers.
Maximizes gross margin by ensuring that FCX gets paid for superior service, problem solving, and technical expertise.
Resolves customer issues such as warranty claims, product returns, credit and collection, and other customer service issues.
Reviews open customer order reports and takes action on open items; specifically, those items that may be at risk in meeting the customer's promised delivery date. Maintains Distribution System backorder report, associated customer expediting report/notices, and customer notification, as required.
Other duties as assigned by Management.

Competencies:
Communication
Employee Development
Job Knowledge
Sales Goals
Conflict Management
Employee Management
Leadership
Sales Skills
Customer Service
Initiative
Problem Solving
Teamwork
Decision Making
Interpersonal Skills
Quality
Technical Skills

Essential Physical Functions/Equipment Used:

Able to operate standard office equipment, namely computer, multi-line VoIP phone system, printer/copier/scanner and other equipment as needed.
Must be able to sit for long periods of time while viewing computer screen.
Previous experience with Prophet21 (P21) or similar CRM/ERP systems.

Essential Mental Functions:

Self-motivated with a can-do attitude that identifies smart, creative methods to complete complex tasks with minimal effort.
Superior employee management skills; able to manage and develop a diverse Inside Sales team.
Aggressive in sales tactics and strategies; desire to close sales every phone call.
Excellent internal & external communication and problem solving skills.
Strong organizational and task management skills.
Able to tackle multiple projects while being organized, detail, and deadline oriented.
Ability to relate to all levels of employees within the organization, as well as people customers & vendors.
Ability to focus on company expectations while continuously striving for continuous improvement.

Preferred Education/Experience:

Bachelor's Degree required, preferably in Industrial Distribution, Engineering & Management, Mechanical, or Industrial Engineering; equivalent experience may be substituted for degree requirement.
5-7+ years' experience in an Inside Technical Sales/Customer Service/Application Engineer role with an Industrial Distributor required.
1-3+ years' experience in a Supervisory/Management role required. Additional experience may be substituted for this requirement.
Previous experience with Process Flow Control equipment required; Valves (Control, Ball, Butterfly, Gate, etc.), Instrumentation, Actuators, and Hoses strongly desired.

Work Environment:

Modern, multi-function office environment.
Normal working hours are 8:00am to 5:00pm, Monday through Friday; Additional hours as needed.

FCX Performance, an Applied Industrial Technologies Company, isa leading process flow control company providing technical mission critical products and services to more than 15,000 end users, OEMs, and EPC firms across a broad range of industries and markets.

Founded in 1923, Applied Industrial Technologies (NYSE: AIT) is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, automation technologies, and related maintenance supplies. Our leading brands, specialized services, and comprehensive knowledge serve MRO and OEM end users in virtually all industrial markets through our multi-channel capabilities that provide choice, convenience, and expertise.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.

If you need accommodation for any part of the employment process because of a disability, please send an email to hiring@applied.com or call216-426-4389to let us know the nature of your request.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, protected veteran status, marital status, medical condition or any other characteristic protected by law.

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Job Summary

Employment Type:: Full Time Employee
Job type:: Federal Contractor
Skill Based Partner:: No
Education Level:: No school grade completed
Work Days:: Mon, Tue, Wed, Thu, Fri
Job Reference Code: 78484021
Salary: N/A
Licenses / Certifications:: N/A; Applied Math: 4; Graphic Literacy: 4; Workplace Documentation: 5

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Inside Sales Manager

Applied Industrial Technologies, Inc. - Columbus, OH

Job Description

Job Summary