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Customer Service Supervisor - STEVENS POINT, WI,

Job Information

Job Order ID :
WI3642586
# of Positions :
1
Minimum Education Level :
High School Diploma/GED
Experience Required :
Training :
High School Diploma/GED Equivalent
Salary :
$35000 + yearly
Duration :
Shift :
First Shift (Day)
Hours per week:
25

Job Description

 
JOB REQUIREMENTS: JOB ID: 20643 JOB TITLE: Costumer Service Supervisor
Principal Work Location: UW-Stevens Point Main Campus, DeBot Dining
Center Supervisor: Marty Kalepp, Associate Director of Dining FTE: 100%
Position Summary The DeBot Manager is responsible for the overall
leadership/management, and financial operations of both the Upper DeBot
Residential Dining Center and the Lower DeBot Marketplace within
University Dining. This position is directly responsible for overseeing
the daily food service operations including staff management and/or
customer issue resolution to ensure exceptional customer service to
students, faculty, staff, and campus guests. This individual identifies
work unit needs, prioritizes tasks and duties, and contributes to the
development of unit processes and procedures. monitoring inventory
levels, and placing inventory replenishment orders, while also
processing work orders for the maintenance of the entire building. This
position is responsible for supervising all employees within both units
within DeBot Center (Upper DeBot Residential Dining Center, and Lower
DeBot Marketplace) with an emphasis on a strong student employment
program that utilizes student managers and encourages diversity in the
employment program. The DeBot Manager will work cooperatively with the
Executive Chef, other culinary team members, and the Food Safety
Manager/Registered Dietitian for menu and culinary preparation and
regarding students dietary needs. The DeBot Manager supervises and
directs the work tasks of the DeBot Customer Service Supervisor to
achieve unit and departmental goals. This position must be able and
willing to work a variable schedule and serves as a member of the
University Dining Leadership Team. Shift: Varied schedule, including
nights, weekends and holidays. Anticipated Appointment Date: April, 2024
TO ENSURE CONSIDERATION: Application materials will be evaluated on an
ongoing basis and the most qualified applicants will be invited to
participate in the next step of the selection process. Incomplete and/or
late application materials may not receive consideration. Files must be
complete to be considered. Submission in PDF format is preferred for all
attachments. Please include the following documents: - Cover letter
addressing qualifications and experience - Resume - Contact information
for three professional references (Official Transcripts may be required
of finalist) Employment will require a criminal background check. It
will also require you and your references to answer questions regarding
sexual violence and sexual harassment. Position Contact For additional
information regarding the position, please call or email: Anthony
LaRocca, Chair, Search and Screen Committee Email: anlarocc@uwsp.edu
Human Resources Contact If you have any questions regarding the
application process, need special arrangements, or if you submitted your
application with missing materials, please call or email: Human
Resources Email: human.resources@uwsp.edu Phone: 715-346-2606 \*\*\*\*\*
OTHER EXPERIENCE AND QUALIFICATIONS: Required Qualifications High School
Diploma. At least 3 years\' of past experience supervising a diverse
staff including full time, part time, student, and temporary staff.
Ability to effectively communicate orally and in writing to a wide array
of people including customers and staff members with differing
skills/abilities. Ability to work a flexible schedule, including nights
and weekends. Ability to meet State of Wisconsin requirements to drive
state vehicles Knowledge of equipment and supplies utilized in a major
food service operation. Serv Safe certification, required within 3
months of hire. Prior experience with cash handling techniques.
Knowledge of multi-shift staffing needs and ability to properly staff
the operation, including modifications for emergencies. Successful
applicants must pass all UWSP mandatory trainings along with
departmental specific trainings as part of their employment onboarding.
Preferred Qualifications Knowledge of computer technologies used in food
service management, including automated inventory and menu management
systems such as CBORD. Knowledge of high quality as well as quantity
food preparation and service in a large-scale operations. Previous
experience in University Food Service. Commitment to working within a
program that emphasizes sustainability and local initiatives. \*\*\*\*\*
APPLICATION INSTRUCTIONS: Apply Online: www.careers.wisconsin.edu

Company Information

Name :
UW - STEVENS POINT

Application Information

Apply by mail :
Attn: Human Resources - UW - STEVENS POINT
2100 Main St Rm 133
STEVENS POINT, WI 54481
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