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The AV Support Analyst will be responsible for supporting audio/video systems used within AFS offices throughout the US.
Responsibilities Will Include:
- Maintenance and upgrades of existing rooms/systems
- Ensuring all AV equipment is up to date on any patches and/or software updates.
- Troubleshooting existing AV systems and escalated customer support of the AV equipment used for collaboration, events, and meetings.
- Training end users and other support personnel on AV systems
- Documenting AV standards
- project and vendor management.
- He or she will respond to requests for AV support, working with customers and vendors, following company standards, to deliver high performing rooms and systems.
- Most importantly, he or she will ensure users of these systems have the best possible experience through effective design and support.
- Travel within the Metro Washington DC area will be required; infrequent domestic travel may be required.
- Hours are 8 AM-5 PM, Monday-Friday, in the office, with occasional overtime.
Here's What You Need:
- U.S. Citizenship
- Familiarity with Federal NIST standards and Guidelines
- Previous work on US Federal engagements
- Surface Hub familiarity.
- PC/Mac/mobile device support experience.
- General knowledge of networks and networking troubleshooting concepts.
- Experience with project management, vendor management, and budgeting.
- Ability to identify potential areas of improvement and make recommendations for improvement.
- Ability to train junior technicians in AV technologies.
- Travel within the Metro Washington DC area will be required; infrequent domestic travel may be required.
- Hours are 8 AM-5 PM, Monday-Friday, in the office, with occasional overtime.
As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, New York, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.