Job Listing
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| Job ID: 14053252 |
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| Job Location: |
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| How to Apply: | To see employer contact information, log in or register. |
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| Job Title: | Client Service Representative |
| Work Type: | Work Days: Work Vary: Yes , Shift: Other, Hours Per Week: 40, Work Type: Regular |
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| Salary Offered: | Unspecified |
| Benefits: | Unspecified. |
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| Physical Required: | Unspecified |
| Drug Testing Required: | Unspecified |
| Education Required: | High School Diploma/GED |
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| Experience Required: | Unspecified |
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| Required Skills: | Please see the job description for information about required job skills. |
| Preferred Skills: |
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| Job Description: |
Get started on an exciting career at Element!
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
What We Need
We are Looking for a Client Services Representative to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients. At Element, employees play a critical role in delivering value to clients and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!
Are you:
Customer focused and team oriented with the ability to work efficiently and independently within an assigned team?
Able to balance day-to-day claim workflow responsibilities with customer needs and escalations?
The Client Services Representative provides support as needed, owning the resolution of any issues the customer may encounter with collision.
A Day in the Life
Obtain repair and supplement decisions from customers, Client Service Alerts, and text alerts from clients
Address customer emails/requests, own claim escalations from customer and account managementand beingavailable on the Client Services phone line
Assist with general repair management workflow, or on the repair management phone line based on volume & business need
Comprehensive working knowledge of collision workflow, completing all 360 actions and alerts (internal and external) in a timelymanner, inaccordancewith CEI's downtime management requirements
Maintain customer service standards and customer retention skills
Professional phone etiquette on all external customer calls, along with internal calls via the CST pilot line
Ensure documented customer instructions and parameters are current and accessible
Review daily claim reports to ensure claim data is accurate
Manage customer deductible program if applicable
Ability to review estimates and photos, against the claim escalating to Quality Control (QC) where applicable
Complete warranty forms and check request as necessary
Open full FNOL and take claim through assign vendor, rental, etc. when the need arises
Field questions from other departments regarding specific or general operational claim guidelines
Provide support training for the customer in CEI's external collision application, ExpressLane as needed
Requirements
High School diploma or equivalent
1 - 3 years' experience in a customer service professional role
Excellent verbal, written and listening communication skills
Analytical and critical thinking skills to problem solve
Excellent time management skills
Computer skills: Microsoft Office Suite (Word, Outlook, Excel)
Professional demeanor; ability to work with many personalities from many geographic regions
Ability to deal with a diverse group of important external contacts at all levels of the organization
Commitment to provide exceptional customer service to clients and their drivers
Ability to multi-task including handling several issues or problems during a workday; judgment to plan, prioritize and organize varied workload
Attention to detail and ability to retain and follow instructions
Team oriented approach both inside and outside of department
What's in it for You
* A culture of innovation, empowerment, decision-making, and accountability
* Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
* Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
* Hybrid work environment for most positions
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to or call (800) 665-9744.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors.
Refer to ID 79008615_1 when applying |
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